Nothing projects on the screen. What should I do?

  • If no image appears, try the following solutions:

    • Make sure the lens cap is off.
    • Press the  A/V mute button on the projector remote control to see if the image was temporarily turned off.
    • Check the status lights to confirm the projector is operating normally.
    • Make sure all necessary cables are securely connected and the power is on for the projector and connected video sources.
    • Make sure the image being projected is not completely black (only when projecting computer images).
    • Press the projector's power button to wake it from standby or sleep mode. Also see if your connected computer is in sleep mode or displaying a blank screen saver.
    • If you are projecting from a streaming device, make sure it is powered by the USB power cable inside the projector. Turn on the connected streaming device or video source, and press the play button to start a video, if necessary.
    • Make sure the connected device meets the HDMI CEC standard. See the documentation supplied with the device for more information. If necessary, set the CEC function for the connected device again and restart the device. Turn off the projector and the connected streaming device or video source, and then turn them back on.
    • Turn off the projector and the connected streaming device or video source, and then turn them back on.
    • Press the Menu button. If the projector menu displays, there may be a problem with the connected video source, cable connection, or port.
    • Check the settings on the Signal menu to make sure they are correct for the current video source.
    • Adjust the Brightness setting on the Image menu.
    • Check the Display menu to make sure the Messages setting is set to On.
    • If the projector does not respond when you press the control panel buttons, the buttons may be locked. Unlock the buttons. Press and hold the power button for 7 seconds or use the remote control.
    • If the projector does not respond when you press buttons on the remote control, make sure the remote and projector are within range of each other.
    • If you are projecting from a computer, make sure it is set up to display on an external monitor. If the computer's display is set to an extended or mirrored mode, try changing it to external output only.
    • If you are projecting from a computer using an HDMI cable, turn off the computer and the projector. Make sure the HDMI cable is securely connected, turn the projector on, then turn the computer on.
    • Check the video copyright protection and encryption. The projector may not be able to project copyrighted videos with updated or revised versions of HDCP encryption.
    • If you are using a streaming media device, make sure it has an active Internet connection. Also make sure it is securely connected to the HDMI3 port using the HDMI extension cable and to the DC Out (2.0A) port using a USB power cable.
    • If the other solutions do not solve the problem, reset all of the projector settings using the options on the Reset menu.
    Related references
    Projector Light Status
    Projector Setup Settings - Extended Menu
    Input Signal Settings - Signal Menu
    Projector Reset Options - Reset Menu
Published:  Apr 30, 2020 Was this helpful​? Thank you for the feedback!
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