Home Support Projectors LS Series Epson Home Cinema LS11000

The remote control doesn't work. What should I do?

  • Check the solutions in these sections if you have problems operating the projector or remote control.

    Solutions to Projector Power or Shut-Off Problems

    If the projector does not come on when you press the power button or it shuts off unexpectedly, try the following solutions:

    • Make sure the power cord is securely connected to the projector and to a working electrical outlet.
    • The projector's buttons may be locked for security. Unlock the buttons or use the remote control to turn on the projector.
    • If the projector's light source shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector and adjust the Sleep Mode Timer setting to change the sleep interval.
    • Turn off the HDMI Link setting. If this resolves the issue, check the settings on connected devices and make sure the projector is not receiving shut down requests over CEC.
    • If the projector's light source shuts off, the Status light is flashing blue, and the Temp light is orange, the projector has overheated and shut off. Check the solutions for this light status.
    • If the power button on the remote control does not turn on the projector, check its batteries.
    • The power cord may be defective. Try another power cord. If that doesn't work, disconnect the cord and contact Epson.
    Related tasks
    Unlocking the Projector's Buttons
    Replacing the Remote Control Batteries
    Related references
    Feature Settings - Operation Menu
    Input Signal Settings - Signal I/O Menu
    Projector Light Status
    Where to Get Help (U.S. and Canada)
    Where to Get Help (Latin America)

    Solutions to Remote Control Problems

    If the projector does not respond to remote control commands, try the following solutions:

    • Check that the remote control batteries are installed correctly and have power. If necessary, replace the batteries.
    • Make sure you are operating the remote control within the reception angle and range of the projector.
    • Make sure the projector is not warming up or shutting down.
    • Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release the button to wake the remote control up.
    • Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projector's remote receivers. Dim the lights or move the projector away from the sun or interfering equipment.
    • If you lose the remote control, you can purchase another from an Epson parts distributor.
    Related tasks
    Replacing the Remote Control Batteries
    Related references
    Where to Get Help (U.S. and Canada)
    Where to Get Help (Latin America)
    Remote Control Operation
Published:  Nov 25, 2021 Was this helpful?​ Thank you for the feedback!
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