- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
Select the questions to view the answers
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- How do I replace the lamp?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- Which Epson products are compatible with SMART Notebook software?
- The pen position is not accurate. What should I do?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- How do I uninstall Easy Interactive Tools (EIT)?
- I am having trouble calibrating my system. What should I do?
- How do I install the USB Display software on my computer?
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- Nothing projects on the screen. What should I do?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- How do I present images from an external drive or flash memory drive?
- Can I project images from a computer over a USB connection?
- How do I connect my digital camera or other device to my product?
- I am having trouble projecting through a USB connection. What should I do?
- Can I use the USB TypeB port for both the USB Display function and remote mouse operation at the same time?
- How do I set up a wireless connection?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- How can I connect my Tablet to my product?
- Can I use my product on a table instead of mounting it on a wall?
- Which USB extension cables are recommended for use with my BrightLink?
- How do I connect my iOS device to my product?
- How do I mount my projector on the wall?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
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- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- The product indicates an error. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- The message Do you want to keep blocking this program? appears when I try to connect using the EasyMP Network Projection software in Windows XP Service Pack 2. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see the message Error occurred in the Easy Interactive Function. What should I do?
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- Part of my image is blurred or out of focus. What should I do?
- I see static or noise in the image. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is not rectangular. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
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How soon should I see an image after I press the
Power button?
- How can I improve the image quality?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- How do I adjust the color for multiple projectors that are projecting from the same source?
- The image from my computer appears stretched when it's projected. What should I do?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- My pen is hard to use. What should I do?
- The pen position is not accurate. What should I do?
- Why do I need to calibrate the system before using the pen for the first time?
- I am having trouble calibrating my system. What should I do?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Will my SMART or Promethean pens work with my product?
- How often do the batteries in the pens need to be charged?
- How do I uninstall Easy Interactive Tools (EIT)?
- What is Easy Interactive Driver (EID)?
- How do I calibrate my product?
- How do I uninstall Easy Interactive Driver?
- Are the tips of the pen replaceable?
- Can I use other interactive applications besides the ones that came with my product?
- When should I recalibrate the interactive pens?
- Can I use my product's interactive features while projecting wirelessly?
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- Can I connect my computer to my product wirelessly instead of with a USB cable and still use the interactive features of my product?
- Can I use the pen over the network if the Use Interactive Pen setting is enabled in the EasyMP Network Projection software?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Do infrared (IR) devices interfere with the product's interactive pen?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- Can I use my product with my existing standard or interactive whiteboard?
Select the questions to view the answers
Select the questions to view the answers
- The product's buttons don't work. What should I do?
- The remote control doesn't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
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- How do I set a password on my product?
- What is the EasyMP Monitor software?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I install the USB Display software on my computer?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- Which operating systems does USB Display support?
- How can I get help with the RM Easiteach software?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- Which Epson products are compatible with SMART Notebook software?
- Does ActivInspire software support dual pen functionality on my product?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Where can I get the latest software for my projector?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
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- There is no sound. What should I do?
- My audio is still playing when another image source is selected. What should I do?
- How do I play sound through my product?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
- Does my product support audio over a network connection?
Select the questions to view the answers
Select the questions to view the answers
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- Can I connect my product to external speakers?
- What is my product's native resolution?
- What are the different Color Modes used for?
- What accessories are available for my product?
- Which wireless security modes does my product support?
- How do I use the wireless projection feature?
- Is there a PC card slot in my product?
- The product does not turn on when I press the power button. What should I do?
- Does my product have lens shift?
- What is the difference between a normal and advanced calibration?
- Can I use a document camera with my product?
- What is my product's default Color Mode?
- Is it okay to move my product right after I shut it down?
- What is the warranty on the interactive pens?
