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Support
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- Can I upgrade the internal hard drive?
- My viewer will not read my memory card. What should I do?
- Can I reformat the internal hard drive and reinstall the operating system if my product starts working improperly due to file corruption?
- Which memory cards are compatible with my product?
- I inserted a memory card containing several RAW image files into my viewer, but I cannot see any of the RAW file thumbnail images after I select Browse the Memory Card. What happened to the files?
- Is the viewer storage viewer compatible with Olympus and Fuji xD picture cards when they are connected with an xD to CF card adapter?
- Does the viewer support RAW images?
- The photo viewer is not reading the photos on my Lexar Media CompactFlash card. What should I do?
- How long can I play videos on my product with a fully-charged battery before it needs to be recharged?
- Can I charge my product's battery with the Epson AC Adapter charger (model A351H) in other countries using only a plug adapter?
- Can I charge my product's battery with the Epson AC Adapter charger (model A351H) in other countries using only a plug adapter?
- Is the viewer storage viewer compatible with Olympus and Fuji xD picture cards when they are connected with an xD to CF card adapter?
- Does the viewer support UDMA CompactFlash (CF) memory cards?
- Can I use an external hard drive connected to the Photo Viewer's USB port without connecting the AC power adapter to the Photo Viewer?
- Does the viewer support tethering?
- Which memory cards are compatible with my product?
- Can I run the viewer using only the AC adapter with no battery installed?
- How many times can I recharge the battery in my viewer before it must be replaced?
- Is the battery user-replaceable?
- Can I defragment the internal hard drive?
- Can I find a battery for my viewer at any electronics store?
- Is the battery rechargeable?
- What is the maximum operating altitude of the Epson viewer?
- Can I reformat the internal hard drive and reinstall the operating system if my product starts working improperly due to file corruption?
- Which type of MP3 files can the viewer play?
- Does the viewer support RAW images?
- Can I print directly to my product without a computer?
- When I press the Display button on my viewer to view the properties of a RAW file image, why isn't the file size displayed?
- How long does it take to charge the battery?
- Where can I purchase the optional battery for my product?
- Can I upgrade the internal hard drive?
- What is the largest supported memory card for my product?
- How long can I play videos on my product with a fully-charged battery before it needs to be recharged?
- My viewer will not read my memory card. What should I do?
- The photo viewer is not reading the photos on my Lexar Media CompactFlash card. What should I do?
- My storage viewer displays in Japanese or another foreign language. How do I reset the language to English?
- If I can no longer access images stored on my photo viewer because of a hard drive failure, can Epson help me recover my files?
- I copied a video file to my image viewer and it won't play. What should I do?
- I copied some JPEG image files into the Albums folder by connecting the product to my computer with the USB cable. Why can't I find the files when I open Albums to view the files?
- The download process is slow when I select Create Album After Copying Data. Is there a faster way to copy files to the viewer?
- My image will not display on my viewer. What should I do?
- Why is my image cut off when I view it on an external video device?
- My viewer works fine, but when I have an audio/video cable connected between the viewer and my television, there is no image or audio from the television. What should I do?
- When I copy a folder from a memory card to Saved Data or Albums, I can view the files that were in the folder, but the folder is missing. What happened to the folder?
- I inserted a memory card containing several RAW image files into my viewer, but I cannot see any of the RAW file thumbnail images after I select Browse the Memory Card. What happened to the files?
- I can't view my TIFF images in thumbnail or full screen mode on my product. What should I do?
- Why can't I view the histogram information for my RAW image files?
- Why do the file names change when I copy image files to Albums on my viewer?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains basic usage, maintenance, and troubleshooting information.
This document contains information such as tips for using the product or common questions and answers.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4303
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720