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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I replace the maintenance box?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I restore my product's default settings?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I replace the ink packs?
- How do I use an answering machine with my fax?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I set up my product for the fastest printing?
- Printing is slow over my wireless connection. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I copy a document or photo using my product's control panel?
- How do I print with Windows RT?
- It takes a long time to copy a document. What should I do?
- How do I use an answering machine with my fax?
- How do I restore my original fax settings?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax from my product's control panel?
- How do I confirm my fax was sent?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- How do I create a header for my faxes?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- Can I use a pre-paid calling card to send a fax?
- How do I change the baud rate or fax speed on my product?
- How do I print faxes stored in the fax memory when my product has an expended ink pack?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I clear the fax header on my product?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I save faxes to my Windows computer instead of printing them?
- I'm having trouble sending or receiving faxes. What should I do?
- I can send a fax but can't receive one. What should I do?
- How do I add a pause when I enter a fax number on my product's control panel?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- How do I select the paper source in Windows?
- How do I create a custom paper size for my product in Windows?
- I'm having paper feed problems. What should I do?
- What kind of paper gives the best results for high-quality printing?
- Which type of paper can I print on?
- Can the product print on CDs and DVDs?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- Can I use Epson Scan with my Mac?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- How do I scan using Windows RT?
- How do I scan a document longer than legal size in Document Capture Pro?
- How do I scan legal-size documents?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I scan a document so I can edit the text in a word processing program?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I restore my product's default settings?
- How do I change the Power Off and Sleep Timer settings?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I add a network product if the Epson Universal Print Driver is already installed in Windows?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- What is a job in Document Capture Pro or Document Capture and how is it created?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I set default print settings when I print from Windows or my Mac?
- How do I install the software for my product if I don't have the CD?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I install the Epson Universal Print Driver (PCL) with a network connection in Windows?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- How do I manually assign a static IP address to my product?
- How do I install the latest scanner driver on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How can I get a replacement CD for my product?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How do I determine the number of pages my product has printed?
- How should I transport or store my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information regarding Configuration, Operation, and Administration of your product over a network.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document provides quick reference for using Document Capture Pro 2.0.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720