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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I see the message Cannot communicate with the scanner error message when I run EPSON Scan. What should I do?
- How do I connect my product to my wireless network using my product's control panel?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I obtain my product's IP address?
- I see the message Printer is Offline. What should I do?
- How do I print in black ink only?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- My printout has lines running through it. What should I do?
- Can my product still print if the maintenance box is at the end of its service life?
- I am unable to scan from my computer. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print double-sided?
- How do I set up my product for the fastest printing?
- Can I print on transparencies?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- How do I restore the colors in faded photos?
- How do I use the control panel buttons to copy a document or photo?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print from the rear MP tray in Windows?
- How do I make a 2-sided copy?
- Can I use Apple AirPrint to print with my product?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Network Connection Failed when I install my product's wireless network software. What should I do?
- I see a communication error when I try to print with a USB connection. What should I do?
- I see the message Cannot communicate with the scanner error message when I run EPSON Scan. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- How do I send a fax?
- How do I create a header for my faxes?
- I'm having trouble sending or receiving faxes. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I change the baud rate on my fax?
- How do I use an answering machine with my fax?
- Can I use a pre-paid calling card to send a fax?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- How do I confirm my fax was sent?
- How do I clear the fax header on my product?
- How do I restore my original fax settings?
- How do I save faxes to my Windows computer instead of printing them?
- I can send a fax but can't receive one. What should I do?
- Can I fax in color from my product?
- I can receive faxes but not send them. What should I do?
- How do I save faxes to my Mac instead of printing them?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- How do I add a pause when I enter a fax number on my product's control panel?
- Can I use digital voicemail with my fax?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- How do I print in black ink only?
- How long should an ink cartridge remain in my product if it's not used often?
- Can the printer still print if an ink cartridge is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- I'm having paper feed problems. What should I do?
- What kind of paper gives the best results for high quality printing?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can I print on sheet labels?
- Can I print on vellum paper?
- What paper types and sizes are supported in the paper cassette and rear MP tray?
- Can I use hole-punched paper with my product?
- Can the product print on CDs and DVDs?
- My printout has lines running through it. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has a slight slant. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I cannot scan from my computer with the Image Capture application. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I am unable to scan from my computer. What should I do?
- How do I use the control panel buttons to scan a photo to my USB Flash drive?
- My product doesn't detect my photos placed on the scanner glass when I use the reprint/restore function on the control panel. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I use the control panel buttons to scan?
- How do I scan legal size documents?
- Can I scan double-sided documents automatically using Epson Scan?
- Can I use Epson Scan with my Mac?
- I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?
- What is the maximum number of pages that I can scan into one PDF file?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- I cancelled the software installation before it was complete, or connected the USB cable before starting the software installation. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Can I use my product on a network?
- How do I share my product on a network?
- What information do I need to know before I install my product on my wireless network?
- Which wireless security modes does my product support?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I'm having problems installing the software. What should I do?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- How do I enable Email Print in Windows?
- How do I enable Email Print on my Mac?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I obtain my product's IP address?
- How do I install Epson Scan on Windows Server 2008?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- Does my product support Epson Connect?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- How do I change the default settings for the Scan to PC feature?
- Who do I contact for support on the software that came with my product?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- What does a flashing Auto Answer light mean?
- How can I view how many Color, B & W, and Total pages I have printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about selecting or changing wireless network settings using your product control panel.
Please see our step–by–step video for additional wireless setup information, or Search our FAQs for Setup or Error information.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720