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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message The paper source setting is invalid when making a copy from my product. What should I do?
- My printout has lines running through it. What should I do?
- I see the following messages when I try to print: Paper size does not match or Mismatch between the paper size settings. What should I do?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I change the ink cartridges?
- How do I use the control panel buttons to scan?
- How do I restore my product's default settings?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
Select the questions to view the answers
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- A blank sheet of paper feeds before and after my print job. What should I do?
- How do I set up my product for the fastest printing?
- How do I use the control panel buttons to copy a document or photo?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print a borderless photo from Windows or my Mac?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
Select the questions to view the answers
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the following messages when I try to print: Paper size does not match or Mismatch between the paper size settings. What should I do?
- I see the message The paper source setting is invalid when making a copy from my product. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- I'm having trouble sending or receiving faxes. What should I do?
- How do I use an answering machine with my fax?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I restore my original fax settings?
- How do I send a fax from my product's control panel?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- How do I create a header for my faxes?
- How do I confirm my fax was sent?
- How do I change the baud rate or fax speed on my product?
- Can I use a pre-paid calling card to send a fax?
- How do I clear the fax header on my product?
- How do I save faxes to my Windows computer instead of printing them?
- How do I save faxes to my Mac instead of printing them?
- I can send a fax but can't receive one. What should I do?
- Will I lose faxes stored in the fax memory if my product is turned off?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I add a pause when I enter a fax number on my product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How many pages can I store in the fax memory?
- Do I need a filter if I'm faxing over a DSL?
Select the questions to view the answers
Select the questions to view the answers
- How long should an ink cartridge remain in my product if it's not used often?
- What functions are available on my product when an ink cartridge is expended or not installed?
- What is my product doing after I install a new ink cartridge?
- How do I change the ink cartridges?
- Which ink cartridges should I use with my product?
- How do I know when an ink cartridge needs to be replaced?
- Why is Epson shipping initial ink cartridges with my product?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge, my product now displays the message Ink cartridge(s) are installed incorrectly. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I brought my product with me to a different country and can't find ink for it. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- What kind of paper gives the best results for high quality printing?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- Can the product print on CDs and DVDs?
Select the questions to view the answers
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has a slight slant. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text when I print from software in Windows?
Select the questions to view the answers
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I scan using Windows RT?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I cannot scan from my computer with the Image Capture application. What should I do?
- How do I use the control panel buttons to scan?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I scan legal-size documents?
- Can I use Epson Scan with my Mac?
Select the questions to view the answers
- How do I set default print settings when I print from Windows or my Mac?
- Who do I contact for support on the software that came with my product?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I restore my product's default settings?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I change the Power Off and Sleep Timer setting?
- How do I set up my product with a WPS-enabled router or access point?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I install the software for my product if I don't have the CD?
- How do I turn off Epson Status Monitor in Windows?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I install the latest scanner driver on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How can I get a replacement CD for my product?
- How do I obtain the latest product software for Windows or my Mac?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
Select the questions to view the answers
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
Select the questions to view the answers
- How should I transport my product?
- How do I determine the number of pages my product has printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
For step-by-step guided assistance, please select a link below.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This Spanish document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
FCC/IC Compliance Statement
PDF
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
Product Specifications
PDF
This document provides technical specifications for this product.
Quick Guide and Warranty
PDF
This document contains basic information, troubleshooting tips, and describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T220XL320
Magenta High Capacity | PDF -
Part Number: T220320
Magenta Standard Capacity | PDF -
Part Number: T220420
Yellow Standard Capacity | PDF -
Part Number: T220XL420
Yellow, High Capacity | PDF -
Part Number: T220120
Black Standard Capacity | PDF -
Part Number: T220220
Cyan Standard Capacity | PDF -
Part Number: T220XL220
Cyan High Capacity | PDF -
Part Number: T220XL120
Black High Capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720