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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the maintenance box?
- How do I replace the ink cartridges?
- What does the message on my product's LCD screen mean?
- How do I change the font size of text when I print from software in Windows?
- What is Epson Connect?
- What are the port numbers for Epson network printers (wired and wireless)?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- Can I use voice-activated printing with my Epson product?
- How should I store my product if it's not going to be used for a long time?
- Printing is slow over my wireless connection. What should I do?
- Printing is slow over my wireless connection. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product for the fastest printing?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- What is my product doing after I install a new ink cartridge?
- Which ink cartridges should I use with this product?
- Why is Epson shipping initial ink cartridges with my product?
- How do I print with black ink from Windows or my Mac when the color cartridge is expended?
- How do I know when an ink cartridge needs to be replaced?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How do I replace the ink cartridges?
- How do I create a custom paper size for my product in Windows?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- Can the product print on CDs and DVDs?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows only) is gray or not available. What should I do?
- How do I enable double-sided printing for my product in Windows?
- How do I uninstall the Epson product software?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- Can I set up my product for both a USB and network connection?
- How do I connect my WPS-enabled wireless router to my product?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- How do I check my product’s network status?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Extended Service Plan
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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