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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Setup
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- I see the message No Signal. What should I do?
- The product's light(s) indicate an error. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect my image source to the product?
- When and how should I clean or replace the air filter?
- My finger touch position is not accurate. What should I do?
- My interactive pen doesn't work, or it's slow or hard to use. What should I do?
- Which user-replaceable parts or accessories are available for my product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I set a password on my product?
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Select the questions to view the answers
- Nothing projects on the screen. What should I do?
- How do I connect a USB device or camera to the projector?
- How do I set a password on my product?
- How do I connect my image source to the product?
- How do I connect speakers to the product?
- How do I set up my projector?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I change the image source?
- How do I project an image from my Chromebook?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- How do I mount my projector on the wall?
- Which USB extension cables can I use with my product?
- Can I project images from multiple devices at the same time?
- How do I project images from a USB storage device?
- Is there a recommended sequence for turning on the projector and connected equipment?
- Can I turn on my product over a network?
- I am unable to change the image source. What should I do?
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- Vertical bands, static, or noise appear in the image. What should I do?
- The displayed image is not rectangular. What should I do?
- What do the different Color Modes do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I see a color cast over the projected image. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Part of my image is blurry or out of focus. What should I do?
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- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- My interactive pen doesn't work, or it's slow or hard to use. What should I do?
- How do I add templates to use in my projector's Whiteboard mode?
- How do I calibrate my projector?
- The finger touch interactivity does not work. What should I do?
- My finger touch position is not accurate. What should I do?
- I can't use the pen as a mouse to control the computer from the projected screen. What should I do?
- I don't see the Start Inking option in Microsoft Office. What should I do?
- The pen position is not accurate. What should I do?
- Why do I need to calibrate before I use the interactive pens for the first time?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pens?
- Can I use the interactive pen or my finger to control the projector's menus and select settings?
- Can I replace the tip of the interactive pen?
- When writing with two pens, the pens skip and break up. What should I do?
- Shooting lines appear between two pens when I use them at the same time. What should I do?
- Do infrared (IR) devices interfere with the product's interactive pens?
- Can I turn off the Pen Hovering feature?
- Do I need to connect a computer or video device to the projector to annotate?
- Which driver do I need to install on my computer to use the interactive features?
- When should I recalibrate the projector?
- How do I hide the projector's built-in toolbar?
- Are the projector's interactive features supported with a wireless connection?
- How often do the batteries in the interactive pens need to be charged?
- How far apart should two pens be when I use them to write?
- Can I use the projector with any standard or interactive whiteboard?
- Can I buy additional interactive pens?
- How do I use my projector's touch screen if I set up an extended desktop on my Chromebook?
- My pen or finger touch operation will not interact with my computer. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x or 13.x. What should I do?
- Which interactive software is available for my projector?
- What is Easy Interactive Tools?
- How do I uninstall the Easy Interactive Driver on my Mac?
- Where can I get the latest software for my projector?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- Which software supports dual pens?
- Can I use interactive software that did not come with my projector?
- Is the Easy Interactive Tools software supported in Linux?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- I forgot the projector's password. What should I do?
- I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?
- Which user-replaceable parts or accessories are available for my product?
- How should I transport the product?
- Can I control my product over a network?
- My password doesn't work when I try to access the projector through a web browser. What should I do?
- What is the warranty on the interactive pens?
- What security measures does Epson recommend for its network products?
- The product won't go into sleep mode. What should I do?
Installation Guide - Ultra-Short Throw Wall Mount (ELPMB62)
PDF
This guide describes how to mount the ultra-short-throw projector to a wall using the Epson ELPMB62 wall mount.
Start Here
PDF
This document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Easy Interactive Tool Tips
PDF
This document contains tips for using Easy Interactive Tools.
Epson iProjection Business & Education Flyer
PDF
Epson iProjection Compatibility Fact Sheet
PDF
Mounting Templates (ELPMB62 / ELPMB75)
PDF
Contains the templates to use when mounting a projector with the ELPMB62 and ELPMB75 mounts. Be sure to use the mount that is compatible with your projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - Easy Interactive Tools v5.00
PDF
This document contains in-depth usage instructions for the software.
Operation Guide - EasyMP Network Updater v1.24
PDF
This document contains information about Setting up and using EasyMP Network Updater.
Operation Guide - Epson Projector Management v5.40
PDF
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
Operation Guide - Epson iProjection v3.xx (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Procedure for Measuring Projection Surface Flatness
PDF
This document contains important information for measuring projection surface flatness to ensure optimal touch performance.
Projector Mount Compatibility Guide
PDF
This guide provides information for selecting a compatible mount.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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