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- Top FAQs
- 3D Projection
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Which screen type should I use with 3D projection?
- Can I brighten the image when I project a 4K HDR signal?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- How do I use the Picture-in-Picture feature?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- Where can I find instructions on using the Epson iProjection software with a Windows or Mac computer?
- What security measures does Epson recommend for its network products?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Does my product support frame sequential 3D?
- Can I connect a component video source to the projector's PC port?
Select the questions to view the answers
- Which 3D accessories are available for my product?
- Which 3D glasses can I use with my Epson RF 3D product?
- Which screen type should I use with 3D projection?
- Does my product support frame sequential 3D?
- How do I establish a connection between the 3D glasses and the projector?
- How do I view 3D images?
Select the questions to view the answers
Select the questions to view the answers
- Which type of equipment can I connect to my product?
- Will any wireless network adapter work in my product?
- How do I project the same image on a projection screen and a computer monitor or laptop at the same time?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- How do I configure my product for rear and/or ceiling placement?
- How do I set up the projector to automatically detect and display a 4K HDR signal?
- Is there a recommended sequence for turning on the projector and connected equipment?
- Can I use a USB connection to project from my computer?
- Can I connect a component video source to the projector's PC port?
- How do I connect my projector to a Mac?
- Can I use the product over a remote IP or the Internet to transfer files?
- Can I attach other USB devices to the port for the wireless LAN module?
- How do I connect my image source to the product?
- How do I connect speakers to the product?
Select the questions to view the answers
Select the questions to view the answers
- A black box appears where a video should appear when I project from my computer. What should I do?
- Can I brighten the image when I project a 4K HDR signal?
- How do I use the Picture-in-Picture feature?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- How can I improve the image quality?
- The image appears stretched when I project from my computer. What should I do?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- The 3D image does not display correctly. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Nothing projects on the screen. What should I do?
- How do I change the image source?
- Part of my image is blurry or out of focus. What should I do?
- What do the different Color Modes do?
- The displayed image is not rectangular. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
Select the questions to view the answers
- Can I access the lamp and air filter while the ceiling mount is installed?
- How do I reset the lamp timer?
- When and how should I clean or replace the air filter?
- How should I transport the product?
- How do I charge the Epson RF 3D active shutter glasses?
- How should I clean the projector case?
- How should I clean the 3D glasses?
- How do I replace the lamp?
- How should I clean the lens?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Can I control my product over a network?
- How do I update the product's firmware?
- The product won't go into sleep mode. What should I do?
- The Frame Interpolation setting is gray or not available. What should I do?
- Does my product come with cables to connect to video or audio sources?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- Which user replaceable parts or accessories are available for my product?
Quick Setup and Warranty
PDF
This document contains quick setup instructions for this product, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
ESC/VP Level 21 Command Codes
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - Epson iProjection v2.20 (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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