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- Top FAQs
- 3D Projection
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- The product's light(s) indicate an error. What should I do?
- How do I set up the projector to automatically detect and display a 4K HDR signal?
- When and how should I clean or replace the air filter?
- How do I replace the lamp?
- How do I connect speakers to the product?
- How do I use the Picture-in-Picture feature?
- How do I connect my image source to the product?
- Part of my image is blurry or out of focus. What should I do?
- What do the different Color Modes do?
- The 3D image does not display correctly. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I configure my product for rear and/or ceiling placement?
- How do I set up the projector to automatically detect and display a 4K HDR signal?
- Is there a recommended sequence for turning on the projector and connected equipment?
- Can I connect a component video source to the projector's PC port?
- Can I attach other USB devices to the port for the wireless LAN module?
- Nothing projects on the screen. What should I do?
- How do I change the image source?
- How do I connect my image source to the product?
- How do I connect speakers to the product?
- Can I use a USB connection to project from my computer?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
Select the questions to view the answers
Select the questions to view the answers
- How do I use the Picture-in-Picture feature?
- The Frame Interpolation setting is gray or not available. What should I do?
- How can I improve the image quality?
- The image appears stretched when I project from my computer. What should I do?
- The 3D image does not display correctly. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- What do the different Color Modes do?
- The displayed image is not rectangular. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- Can I access the lamp and air filter while the ceiling mount is installed?
- How do I reset the lamp timer?
- When and how should I clean or replace the air filter?
- How do I charge the Epson RF 3D active shutter glasses?
- How should I clean the projector case?
- How should I clean the 3D glasses?
- How do I replace the lamp?
- How should I clean the lens?
Select the questions to view the answers
Select the questions to view the answers
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop on my LAN source screen instead of mirroring when I use Epson iProjection from my Mac (macOS 10.15.x or 11.x). What should I do?
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- Can I control my product over a network?
- The product won't go into sleep mode. What should I do?
- How should I transport the product?
- Which user replaceable parts or accessories are available for my product?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- What security measures does Epson recommend for its network products?
Quick Setup and Warranty
PDF
This document contains quick setup instructions for this product, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
ESC/VP Level 21 Command Codes for Home Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - Epson iProjection v3.00 (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720