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- Top FAQs
- Connection or Setup
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- Remote Control or Projector Buttons
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- Other
- There are black bars at the top and bottom of the image. What should I do?
- Can I use a canned air duster to clean my product, and are there any precautions I should take?
- There is no sound. What should I do?
- I installed an outdoor antenna and properly grounded it, but am getting an audio hum or buzz as a result. What should I do?
- The AV controller doesn't turn on. What should I do?
- The image is cut off, squeezed in one direction, or stretched out. What should I do?
- Which Epson product comes with the Ensemble HD home theater system?
- Can I use a third-party universal remote control?
- How do I obtain a replacement remote control?
- When a Blu-Ray player is connected to my product, the image is not in sync with the sound. What should I do?
- There are smudges in the image. What should I do?
- The image is cut off, squeezed in one direction, or stretched out. What should I do?
- The image is too soft or out of focus. What should I do?
- There are black bars at the top and bottom of the image. What should I do?
- The image isn't positioned correctly on the screen. What should I do?
- When a DVD is being played, the image sometimes gets scrambled or broken up. What should I do?
- The projected image is too dark. What should I do?
- The colors in the image are wrong. What should I do?
- I've connected a DVD player and the image is elongated or has prominent black bars at the top and bottom. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I replace the lamp?
- How do I get a replacement lamp for my product?
- How and when should I clean the lens?
- When should I replace the projection lamp?
- How and when should I clean the screen?
- How and when should I clean or replace the air filter?
- Can I use a canned air duster to clean my product, and are there any precautions I should take?
- What is the storage life for an lamp?
- The system doesn't respond to the remote control. What should I do?
- I tried using advanced remote control setup features, and now the remote control doesn't work correctly. What should I do?
- I've connected a new component, but can't operate it with the remote control. What should I do?
- How do I operate a device not included in the remote control's menu system, such as an HDTV tuner or DVD recorder?
- Can I use a third-party universal remote control?
- How do I obtain a replacement remote control?
- The high and low parts of the sound spectrum seem weak. What should I do?
- There is no sound. What should I do?
- Bass tones aren't loud enough. How can I make them louder?
- Radio reception is poor. What should I do?
- I installed an outdoor antenna and properly grounded it, but am getting an audio hum or buzz as a result. What should I do?
- I've connected a new component, but am not getting audio and/or video when I select the device with the remote control. What should I do?
- When a Blu-Ray player is connected to my product, the image is not in sync with the sound. What should I do?
- The product doesn't turn on. What should I do?
- The AV controller doesn't turn on. What should I do?
- The system doesn't turn on. What should I do?
- The screen will not lower. What should I do?
- The screen will not rise. What should I do?
- The screen comes down too far, or not far enough. What should I do?
- The ON and OFF buttons don't operate the system. What should I do?
- Why is there a delay before my selection on the numeric keypad is transmitted?
- Why doesn't the ENT (Enter) button work with the numeric keypad?
- How do I return to the main menu of the DVD I'm watching to select its contents?
- Why doesn't the DVD/CD tray open or close when a flash drive is inserted into the USB slot?
- How do I view chapter information for the DVD I'm watching, or check the amount of time remaining?
- How do I change the display format settings on the DVD player?
- How do I view information about the selected audio or video source?
- How do I add a new device to the 10 devices already included in the remote control's menu system?
- I changed the name of a device listed on the remote control, but when I select it, the name shown on the projection screen doesn't match the name shown on the remote control. What should I do?
- What are the different Color Modes in the PROJ menu for?
- What type of discs are supported by the DVD player?
- Can I purchase the projection screen separately?
- Which Epson product comes with the Ensemble HD home theater system?
- Can I use a USB flash drive to view my JPG photo images?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document will assist you with product unpacking, installation and setup.
This document gives an overview of the product as well as technical specifications, available options, warranty information and Epson contact information.
This document contains schematic information regarding the product and the product installation.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using the projector options.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720