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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- Which movie files can I convert to a supported file type in the Epson Projector Content Manager software?
- I see the message The selected image is not supported when I try to create a shape effect filter. What should I do?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I enter an IP address with the numeric key pad on the remote control?
- How do I mount my projector on the wall?
- How do I obtain a replacement remote control?
- The product's buttons don't work. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
- The product skips some images when I project a playlist I created in the Epson Projector Content Manager software. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I attach other USB devices to the port for the wireless LAN module?
- How do I mount my projector on the wall?
- How do I project a playlist?
- Is there a recommended sequence for turning on the projector and connected equipment?
- I see the message The selected image is not supported when I try to create a shape effect filter. What should I do?
- The product's status lights don't flash or turn on. What should I do?
- I can’t register my projector in the Epson Projector Management software; the message “Failed to update the projector information" appears. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- The product skips some images when I project a playlist I created in the Epson Projector Content Manager software. What should I do?
- Can I select an image source to automatically display when the product turns on?
- The projectors aren't in sync when I play a synchronized playlist I created in the Epson Projector Content Manager software. What should I do?
- My image appears shaky when I project from a DVD player connected to the projector's Video (composite) port. What should I do?
- How can I improve the image quality?
- The image appears stretched when I project from my computer. What should I do?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- Can the Epson Projector Content Manager software search for projectors on my network for synchronized playback?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- Which operating systems support the Epson Projector Content Manager software?
- How do I install the USB Display software on my computer?
- Which movie files can I convert to a supported file type in the Epson Projector Content Manager software?
- Which software should I use to manage playlists?
- What is a project in the Epson Projector Content Manager software?
- How do I change the product's network name?
- How do I change the product's network name?
- Can I monitor or control my product over a network?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- Will any wireless network adapter work in my product?
- Can I use a network connection to export a project to the projector?
- Who do I contact for technical support on the Epson mounts?
- What security measures does Epson recommend for its network products?
- Will the projector automatically turn on when a playlist is scheduled to start playing?
- My password doesn't work when I try to access the projector through a web browser. What should I do?
- The product won't go into sleep mode. What should I do?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Display wirelessly to Epson Projectors with Epson iProjection
This document will assist you with installation using the Wall Mount (ELPMB64).
This document contains the Open Source Software License information for this product.
This document contains an overview, and usage instructions for the Epson Projector Content Manager software.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This guide provides information for selecting a compatible mount.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720