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- Top FAQs
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How many documents can I load in the product's input tray?
- How do I scan to a SharePoint server or cloud service?
- I see lines through all my scanned images. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
- Only part of my document scans. What should I do?
- How should I clean my product?
- How do I reset the product's roller counter?
- How do I replace the product rollers?
- How should I clean the inside of my product?
- How do I scan with Document Capture Pro or Document Capture?
Select the questions to view the answers
Select the questions to view the answers
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I scan from a smart device?
- Scanning is slow. What should I do?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan thick or special paper?
- The scanner doesn't work properly when I press the start button. What should I do?
Select the questions to view the answers
- How do I change the Power Off and Sleep Timer settings?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I change the default scan settings assigned to the start button on my product?
- How do I uninstall the product software?
- How do I load originals with a carrier sheet?
- How do I manually connect to a Wi-Fi network?
Select the questions to view the answers
Select the questions to view the answers
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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