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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I connect my WPS-enabled wireless router to my product?
- How do I scan a document so I can edit the text in a word processing program?
- What do my product's lights indicate?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- Which software is included with my product?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan thick or special paper?
- How do I scan with Document Capture Pro or Document Capture?
- Who do I contact for support on the software that came with my product?
- How do I load originals in the input tray?
Select the questions to view the answers
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Unable to receive data or Scanner is already in use or unavailable in Windows when I use Epson Scan 2. What should I do?
Select the questions to view the answers
- The product is not converting characters to editable text. What should I do?
- I see lines through my scanned images. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Only part of my document scans. What should I do?
- I scanned a business card, and a black rectangle appears next to the scanned image. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I decide which resolution to select when I scan from Epson Scan 2?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan thick or special paper?
- How do I scan to a SharePoint server or cloud service?
- The scanner doesn't work properly when I press the start button. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a custom size document in Document Capture Pro 2.0?
- Scanning is slow. What should I do?
- How do I scan using my product's control panel?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
Select the questions to view the answers
- How do I uninstall the product software?
- What is a job in Document Capture and how do I create one?
- What is a job in Document Capture Pro 2.0 and how do I create one?
- Who do I contact for support on the software that came with my product?
- Can my product be networked?
- How do I change the Power Off and Sleep Timer settings?
- Which software is included with my product?
- My computer doesn't recognize the product. What should I do?
- How do I scan using Document Capture Pro 2.0?
- How many custom paper sizes can I create in Epson Scan 2?
- Who do I contact for software support?
Select the questions to view the answers
- What do my product's lights indicate?
- When should I use the optional carrier sheet?
- Which user replaceable parts or accessories are available for my product?
- Does my product have a security slot?
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I get a printed copy of the User's Guide?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
Quick Reference - Document Capture Pro 2.0 for Windows
PDF
This document provides quick reference for using Document Capture Pro 2.0.
Quick Reference - Document Capture Pro 3.0 for Windows
PDF
This document provides quick reference for using Document Capture Pro 3.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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