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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Other
- How do I scan a document with Epson ScanSmart?
- My original jammed in my product. What should I do?
- My computer does not recognize the product when I use a USB connection to set up the product. What should I do?
- Which software is available for my product?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I load plastic cards in the input tray?
- What do my product's lights indicate?
- How do I uninstall the product software?
- The scanner doesn't work properly when I press the start button. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- Only part of my document scans. What should I do?
- I see lines through all my scanned images. What should I do?
- The quality of an image I scanned with is poor. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- I see a blank Scanner Settings window when I start Epson ScanSmart. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I scan thick or special paper?
- Scanning is slow. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan a document so I can edit the text in word processing software?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- Is my product compatible with the Epson Network Interface Unit?
- How do I load originals with a carrier sheet?
- How do I change the Power Off and Sleep Timer settings?
- How do I uninstall the product software?
- My computer does not recognize the product when I use a USB connection to set up the product. What should I do?
- Which software is available for my product?
- Does Epson have a program where I can donate my working electronic equipment?
- The product does not turn off. What should I do?
- How should I transport or store my product?
- What do my product's lights indicate?
- How do I load plastic cards in the input tray?
- Which user replaceable parts or accessories are available for my product?
- The product does not turn on. What should I do?
- When should I use the optional carrier sheet?
- Does my product have a security slot?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides complementary or late-breaking information to supplement your product documentation.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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