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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Other
Select the questions to view the answers
- What do my product's lights indicate?
- How should I clean the inside of my product?
- How do I load originals in the input tray?
- My computer does not recognize the product when I use a USB connection. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I load originals with a carrier sheet?
- How do I uninstall the product software?
- How do I scan a document with Epson ScanSmart?
- How do I change the Power Off and Sleep Timer settings?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
Select the questions to view the answers
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message You cannot send the email. Confirm the settings. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
Select the questions to view the answers
- A black rectangle appears next to the business card I scanned. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see lines through all my scanned images. What should I do?
- Only part of my document scans. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
Select the questions to view the answers
- The product does not detect multiple originals placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I scan a thick or large document?
- How do I scan a document so I can edit the text in word processing software?
- How do I enlarge an image I scanned with Epson Scan 2?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- Scanning is slow. What should I do?
- How do I scan from a smart device?
- How do I change the scan settings in Epson ScanSmart?
Select the questions to view the answers
- Which software is included with my product?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- How do I uninstall the product software?
- How do I change the Power Off and Sleep Timer settings?
- How do I load originals with a carrier sheet?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
Select the questions to view the answers
- When should I use the optional carrier sheet?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- The product does not turn off. What should I do?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- Which user replaceable parts or accessories are available for my product?
- What do my product's lights indicate?
- How should I transport my product?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720