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I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?

    The problem can be caused by your printer, computer, or wireless network. Do the following:

    1. To determine if the printer can print without a computer, print a nozzle check pattern. See these instructions.
      • If you can print a nozzle check pattern, go to the next step.
      • If you can't print a nozzle check pattern, check the product for error messages. Clear any errors displayed on the product, then try printing a nozzle check pattern again. If you can print, go to the next step, otherwise, contact Epson Support.
    2. Delete any pending print job(s) from the Epson print queue, then try printing again. If you can print, you're done, and you can skip the remaining steps. Otherwise, go to the next step.
    3. On your Mac, open the menu and select System Preferences. Select Print & Scan, Print & Fax, or Printers & Scanners, select your printer, then click to remove the printer. Click , select your printer with Kind set as Bonjour, select your printer from the Use drop-down list, then click Add. This will add the printer back on the printer queue. Then try printing again. If you can print, you're done, and you can skip the remaining steps. Otherwise, go to the next step.
    4. Check your product's Wi-Fi indicator, and do one of the following:
      • If a wireless connection is established, unplug your router's power cord from the power outlet, wait a brief period, plug it back in, then try to print. If you can print, you're done. The problem was resolved by initializing your router. If you can't print, restart your computer, then try printing again. If these steps do not resolve your problem, contact Epson support.

        Note: You may need to re-establish the connection for the other devices on your network after you initialize your router.

      • If a wireless connection is not established, follow the instructions in the Reinstall the Product Software section below.

    Reinstall the Product Software

    1. Reset your product's network settings. See these instructions.
    2. On your Mac, open the menu and select System Preferences. Select Print & Scan, Print & Fax, or Printers & Scanners, select your printer, and then click to remove the printer.
    3. Open the menu and select System Preferences, then click either Security & Privacy or Security. Select the Firewall tab and disable the firewall.

      If you have other firewall software enabled, you need to disable it also. If you don't know how to disable it, contact your firewall provider for help.

      Note: This step is needed to install the product's software and complete the wireles setup. Remember to enable your firewall software after you complete the wireless setup.

    4. Unplug your router's power cord from the power outlet, wait a brief period, and then plug it back in.

      Note: You may need to re-establish the connection for the other devices on your network.

    5. Download and install the Drivers and Utilities Combo Package from the Downloads tab for your product. Open the file you downloaded and follow the on-screen instructions to install the software.

      Note: After you complete wireless setup, turn your firewall back on.

    If this does not solve the problem, contact Epson Support.

Published:  Mar 22, 2017 Was this helpful​? Thank you for the feedback!
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