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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I print a borderless photo from Windows or my Mac?
- Which type of paper can I print on?
- How do I add my product as an IP printer on my Mac?
- Can I set up my product for both a USB and network connection?
- Where can I find information on using the ReadyPrint service?
- I spilled ink. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Can the product print on CDs and DVDs?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- It takes a long time to copy a document. What should I do?
- Printing is slow over my wireless connection. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
Select the questions to view the answers
- I cannot access the fax settings on my product's control panel. What should I do?
- How many pages can I store in the fax memory?
- Do I need a filter if I'm faxing over a DSL?
- The fax header gets cut off when I send a fax. What should I do?
- Can I use digital voicemail with my fax?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I clear the fax header on the product?
- How do I save faxes to my Windows computer instead of printing them?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- Will I lose faxes if the product is turned off?
- How do I save faxes to my Mac instead of printing them?
- How can I know if there is a fax stored in the product?
- How do I add a pause when I enter a fax number on the product's control panel?
- How do I change the baud rate or fax speed on my product?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I forward a fax I received to another fax machine?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I create a header for my faxes?
- How do I send a fax from my product control panel?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Can the product print on CDs and DVDs?
- My product keeps misfeeding paper. What should I do?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use make a difference?
Select the questions to view the answers
- How do I reduce the appearance of red eyes in my photos?
- The photos I print on glossy photo paper smear after they are printed. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- My product is printing blank pages. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it. What should I do?
Select the questions to view the answers
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
Select the questions to view the answers
- How do I add my product as an IP printer on my Mac?
- Where can I find the IP address of my router?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find information on using the ReadyPrint service?
- How do I fill the ink tanks for the first time?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I uninstall the Epson printer and scanning software in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I change the Power Off and Sleep Timer settings?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
Select the questions to view the answers
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- Can I set up my product for both a USB and network connection?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I check my product’s network status?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- How do I determine the number of pages the product has printed?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- How should I transport or store my product?
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720