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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- I refilled the ink tanks after they were expended, but my nozzle check pattern still prints with gaps. What should I do?
- My printout has incorrect colors. What should I do?
- My product is printing blank pages. What should I do?
- How do I reset the ink levels for my product?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- Can I use voice-activated printing with my Epson product?
- How do I print a borderless photo from Windows or my Mac?
- How do I determine the number of pages the product has printed?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
Select the questions to view the answers
Select the questions to view the answers
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I set the default print settings in Windows or on my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
Select the questions to view the answers
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- I spilled ink. What should I do?
- How do I reset the ink levels for my product?
- How do I refill the ink tanks?
- How do I know when an ink tank needs to be refilled?
- Are there any safety precautions I should take when handling the ink?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I create a custom paper size for my product in Windows?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use make a difference?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Which type of paper can I print on?
- Can the product print on CDs and DVDs?
Select the questions to view the answers
- My product is printing blank pages. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
Select the questions to view the answers
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan from a smart device?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
- Where can I find information on using the ReadyPrint service?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer settings?
- How do I restore my product's default settings?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
Select the questions to view the answers
- Can I set up my product for both a USB and network connection?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
Select the questions to view the answers
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- What security measures does Epson recommend for its network products?
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(800) 879-3776
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720