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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I scan using my product's control panel?
- My printout has incorrect colors. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How should I load envelopes?
- How do I set up my product for wireless printing in Windows or on my Mac?
- I cleaned the print head three times, but my printout still has white or dark lines running through it. What should I do?
- I cannot scan over a network. What should I do?
- My product is printing blank pages. What should I do?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
Select the questions to view the answers
- It takes a long time to copy a document. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print a borderless photo from Windows or my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to cancel a print job from my product's control panel. What should I do?
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- How do I reset the ink levels for my product?
- Are there any safety precautions I should take when handling the ink?
- Which Epson ink bottles should I use with this product?
- How do I know when an ink tank needs to be refilled?
- How do I refill the ink tanks?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- I cleaned the print head three times, but my printout still has white or dark lines running through it. What should I do?
- How do I fill the ink tanks for the first time?
- I spilled ink. What should I do?
- Should I include the ink bottles if I need to return my product to Epson?
Select the questions to view the answers
Select the questions to view the answers
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- How should I preserve my pictures?
Select the questions to view the answers
Select the questions to view the answers
- My product is printing blank pages. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has a slight slant. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text I print from software in Windows?
Select the questions to view the answers
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I install the software for my product if I don't have the CD?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- How do I get a replacement CD for my product?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Unix or Linux?
- Who do I contact for software support?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
Select the questions to view the answers
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- Can I check my product’s operating status on the network?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- What are the port numbers for Epson network printers (wired and wireless)?
- Where can I find the IP address of my router?
- How do I find my SSID and network password?
- What security measures does Epson recommend for its network products?
- How do I add my product as an IP printer on my Mac?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
Select the questions to view the answers
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Can I get a printed copy of the User's Guide?
For step-by-step guided assistance, please select a link below.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Improving Print Quality
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This Spanish document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
User's Guide - Epson ScanSmart
HTML
PDF
This document contains information about using Epson ScanSmart software.
Quick Guide and Warranty
PDF
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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