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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- What security measures does Epson recommend for its network products?
- How do I restore my product's default settings?
- How do I change the ink cartridges?
- How do I replace the maintenance box?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- My printout is blurry or smeared. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How should I load envelopes?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I enable double-sided printing for my product in Windows?
- How do I set up my product for the fastest printing?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow over my wireless connection. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How long should an ink cartridge remain in my product if it's not used often?
- Why is Epson shipping initial ink cartridges with my product?
- How do I know when an ink cartridge needs to be replaced?
- What is my product doing after I install a new ink cartridge?
- Can my product still print if an ink cartridge is expended or not installed?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- My printout has a slight slant. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I add a PCL network product if the Epson Universal Print Driver is already installed on a Windows computer?
- How do I set up my product with a WPS-enabled router or access point?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I restore my product's default settings?
- How do I change the Power Off and Sleep Timer setting?
- How do I enable double-sided printing for my product in Windows?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- How do I manually assign a static IP address to my product?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- The selection for 2-Sided Printing (Windows) or Two-Sided Printing Settings (OS X) is gray or not available. What should I do?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- How do I change the font size of text when I print from software in Windows?
- How do I add my product as an IP printer on my Mac?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using my product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How should I transport or store my product?
- How do I determine the number of pages my product has printed?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document provides technical specifications for this product.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
800-241‐5786
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Mail :
3131 Katella Ave.
Los Alamitos, CA 90720