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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- My printout has lines running through it. What should I do?
- Which ink cartridges and maintenance box should I use with my product?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- My product is experiencing an error. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I change the baud rate on my fax?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product for the fastest printing?
- Can I print on transparencies?
- How do I restore the colors in faded photos?
- How do I use the control panel buttons to copy a document or photo?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Can I use Apple AirPrint to print with my product?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- My product is offline or displays a communication error when I try to print. What should I do?
- My product is experiencing an error. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Will I lose faxes stored in the fax memory if my product is turned off?
- I can receive faxes but not send them. What should I do?
- How do I send a fax?
- How do I create a header for my faxes?
- What are speed dial and group lists and how do I create them for my fax numbers?
- I'm having trouble sending or receiving faxes. What should I do?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- Can I fax in color from my product?
- How do I use an answering machine with my fax?
- How do I save faxes to my Windows computer instead of printing them?
- How do I change the baud rate on my fax?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- Can I use a pre-paid calling card to send a fax?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- How do I clear the fax header on my product?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- I can send a fax but can't receive one. What should I do?
- How do I save faxes to my Mac instead of printing them?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- How do I add a pause when I enter a fax number on my product's control panel?
- Can I use digital voicemail with my fax?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How long should an ink cartridge remain in my product if it's not used often?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Which ink cartridges and maintenance box should I use with my product?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- How do I change the ink cartridges and maintenance box?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- What paper types and sizes are supported in both paper trays?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I cannot scan from my computer with Epson Scan. What should I do?
- My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?
- How do I use the control panel buttons to scan a photo to my USB Flash drive?
- I cannot scan from my computer with the Image Capture application. What should I do?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- Can I scan from my product's control panel to my computer over a network connection?
- Can I use Epson Scan with my Mac?
- I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?
- What is the maximum number of pages that I can scan into one PDF file?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I select my product in the PCL printer software for Windows?
- How do I install the PCL or PostScript printer software?
- How do I uninstall the PCL printer software?
- How do I change the paper size and source in the PostScript printer software?
- How do I change the paper size and source in the PCL printer software?
- How do I uninstall the PostScript (PS3) printer software?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Who do I contact for support on the software that came with my product?
- Can I use my product on a network?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- I'm having problems installing the software. What should I do?
- How do I install Epson Scan on Windows Server 2008?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I install the latest scanner driver on my Mac?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- Does my product support Epson Connect?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- What does a flashing Auto Answer light mean?
- How can I view how many Color, B & W, and Total pages I have printed?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
Email Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Mail :
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Los Alamitos, CA 90720