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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the ink cartridges?
- How do I restore my product's default settings?
- My printout has lines running through it. What should I do?
- My product is printing blank pages. What should I do?
- How do I replace the maintenance box?
- How do I connect my product to my wireless network using the product's control panel?
- My printout has incorrect colors. What should I do?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing is slow over my wireless connection. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I replace the ink cartridges?
- Which ink cartridges should I use with this product?
- Why is Epson shipping initial ink cartridges with my product?
- What is my product doing after I install a new ink cartridge?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I know when an ink cartridge needs to be replaced?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- Can the product print on CDs and DVDs?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the Power Off Timer setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I uninstall the Epson product software?
- How do I manually assign a static IP address to my product?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I get a replacement CD for my product?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I check my product’s status on the network?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- How do I determine the number of pages the product has printed?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
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If you are unable to find an answer on our web site, you can email your question to Epson Support.
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