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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Can I connect my product to my wireless network using the buttons on the control panel?
- I see the message Printer is Offline when I try to print in Windows. What should I do?
- How do I change the ink cartridges?
- How do I install the software for my product if I don't have the CD?
- My product is printing blank pages from Windows or my Mac. What should I do?
- I purchased 200-I ink cartridges from a third party and they don't work with my product. What should I do?
- My product is offline or displays a communication error when I try to print. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I've tried to install my product's software, but cannot complete the installation. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
Select the questions to view the answers
Select the questions to view the answers
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Can I print on CDs and DVDs?
- It takes a long time to cancel a print job when I use my product's Cancel button. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print a borderless photo from Windows or my Mac?
- It takes a long time to copy a document. What should I do?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I restore the colors in faded photos?
- How do I use the control panel buttons to copy a document or photo?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
Select the questions to view the answers
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- My product is offline or displays a communication error when I try to print. What should I do?
- I see the message Printer is Offline when I try to print in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How long should an ink cartridge remain in my product if it's not used often?
- Can the Epson ink cartridges be refilled or can I use third party ink cartridges without voiding the warranty?
- Why is Epson shipping initial ink cartridges with my product?
- I purchased 200-I ink cartridges from a third party and they don't work with my product. What should I do?
- I'm trying to purchase ink cartridges for my product and don't see the 200-I cartridges that came with my product. What should I do?
- Why can't I use the original 200-I cartridges with my exchange unit?
- How do I know when an ink cartridge needs to be replaced?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- How do I change the ink cartridges?
- Which ink cartridges should I use with my product?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
Select the questions to view the answers
Select the questions to view the answers
- Web pages don't print the way they are displayed on my monitor. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- How do I change the font size of printed text in Windows?
Select the questions to view the answers
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- I cannot scan from my computer with the Image Capture application. What should I do?
- Can I scan if an ink cartridge is expended in my product?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I use the control panel buttons to automatically scan a photo or document to a PDF?
- Can I scan from my product's control panel to my computer?
- Can I use Epson Scan with my Mac?
- What is the maximum number of pages that I can scan into one PDF file?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- How do I scan a document so I can edit the text in a word processing program?
Select the questions to view the answers
- How can I get a replacement CD for my product?
- How do I set default print settings when I print from Windows or my Mac?
- How do I set up my product for the fastest printing?
- How can I obtain the latest product software for Windows or my Mac?
- Who do I contact for support on the software that came with my product?
- I've tried to install my product's software, but cannot complete the installation. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I install the software for my product if I don't have the CD?
- How do I turn off Epson Status Monitor in Windows?
- Can I set up my product for both a USB and network connection?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I know which paper or media type to select in my product's driver?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- I've tried to install my product's software for a USB connection, but cannot complete the installation. What should I do?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I change the default settings for the Scan to PC feature?
- How do I install the latest scanner driver on my Mac?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- Does Epson make drivers for the Unix or Linux platforms?
- Who do I contact for software support?
Select the questions to view the answers
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- How should I transport my product?
- My wireless printer will not wake up when I try to print. I have to turn it off and on again to get it to print. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include an interface cable (USB or Ethernet) in the box with the product?
- Can I get a printed copy of the User's Guide?
Start Here - Installation Guide
PDF
This document contains quick setup instructions for this product.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains safety information, compliance statements, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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