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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I restore my product's default settings?
- The message Open the output tray manually appears on my product. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- Which ink cartridges should I use with my product?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I'm having paper feed problems. What should I do?
- How should I transport or store my product?
- How do I set up my product for wireless printing in Windows or on my Mac?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing is slow over my wireless connection. What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- How do I restore the colors in faded photos?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- Why is Epson shipping initial ink cartridges with my product?
- How long should an ink cartridge remain in my product if it's not used often?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I know when an ink cartridge needs to be replaced?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I replace the ink cartridges?
- Which ink cartridges should I use with my product?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- What kind of paper gives the best results for high-quality printing?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect margins. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I am unable to scan multiple images at one time. What should I do?
- Can I use Epson Scan with my Mac?
- How do I scan using Windows RT?
- How do I decide which resolution to select when scanning from Epson Scan?
- My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos option on the control panel. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I cannot scan from OS X with the Image Capture application. What should I do?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Who do I contact for support on the software that came with my product?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- The selection for 2-Sided Printing (Windows) or Two-Sided Printing Settings (OS X) is gray or not available. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I install the software for my product if I don't have the CD?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I set up my product with a WPS-enabled router or access point?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I restore my product's default settings?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer setting?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I install the latest scanner driver on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How can I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How should I transport or store my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
This document will assist you with product unpacking, installation and setup.
This Spanish document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720