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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- What is my product doing after I install a new ink cartridge?
- Which type of paper can I print on?
- My product is printing blank pages. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I set the default print settings in Windows or on my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I set the default print settings in Windows or on my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- How do I know when an ink cartridge needs to be replaced?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Can my product still print if an ink cartridge is expended or not installed?
- Why is Epson shipping initial ink cartridges with my product?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- What is my product doing after I install a new ink cartridge?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I am unable to scan multiple images at once. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I obtain the latest product software for Windows or my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- Can I set up my product for both a USB and network connection?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T312120
Black | PDF -
Part Number: T312XL120
Black High-Capacity | PDF -
Part Number: T312XL620
Light Magenta High-Capacity | PDF -
Part Number: T312XL320
Magenta High-Capacity | PDF -
Part Number: T312320
Magenta | PDF -
Part Number: T312220
Cyan | PDF -
Part Number: T312XL420
Yellow High-Capacity | PDF -
Part Number: T312XL220
Cyan High-Capacity | PDF -
Part Number: T312620
Light Magenta | PDF -
Part Number: T312XL520
Light Cyan High-Capacity | PDF -
Part Number: T312520
Light Cyan | PDF -
Part Number: T312420
Yellow | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720