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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I replace the maintenance box?
- How do I replace the ink packs?
- My printout is blurry or smeared. What should I do?
- How do I restore my product's default settings?
- Which ink packs should I use with this product?
- How do I connect my product to my wireless network using the product's control panel?
- How do I print with black ink from Windows or my Mac when a color ink pack is expended?
- How should I load envelopes?
- My printout has incorrect colors. What should I do?
- Nothing prints when I use the PostScript printer software. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- Printing is slow over my wireless connection. What should I do?
- How do I set up my product for the fastest printing?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
Select the questions to view the answers
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- How do I create a custom paper size for my product in Windows?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
Select the questions to view the answers
Select the questions to view the answers
- My product is printing blank pages. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text when I print from software in Windows?
Select the questions to view the answers
- How do I set the Epson Universal Print Driver to the PCL printer language?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- What is the Epson Universal Print Driver?
- How do I change the Power Off Timer setting?
- How do I change the Sleep Timer setting?
- I can't select an optional paper cassette as my paper source. What should I do?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I uninstall the Epson product software?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I restore my product's default settings?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I install the Epson Universal Print Driver (PCL) in Windows?
- Who do I contact for software support?
Select the questions to view the answers
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- How do I check my product's status on the network?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- Where can I find the IP address of my router?
- How do I find my SSID and network password?
- How do I add my product as an IP printer on my Mac?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- What security measures does Epson recommend for its network products?
Select the questions to view the answers
- How do I determine the number of pages the product has printed?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
Start Here - Installation Guide for U.S. and Canada
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish) for U.S. and Canada
PDF
This Spanish document contains quick setup instructions for this product.
Start Here - Installation Guide for Latin America
PDF
This document will assist you with product unpacking, installation, and setup.
User's Guide for Latin America
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
User's Guide for U.S. and Canada
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Administrator's Guide
HTML
PDF
This document contains information about using and configuring your products network settings.
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Warranty Statement (warranty valid in the U.S. and Canada)
PDF
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T902XL320
Magenta - High-capacity | PDF -
Part Number: T902120
Black - Standard-capacity | PDF -
Part Number: T902220
Cyan - Standard-capacity | PDF -
Part Number: T902320
Magenta - Standard-capacity | PDF -
Part Number: T902420
Yellow - Standard-capacity | PDF -
Part Number: T902XL120
Black - High-capacity | PDF -
Part Number: T902XL220
Cyan - High-capacity | PDF -
Part Number: T902XL420
Yellow - High-capacity | PDF -
Part Number: T902XXL120
Black - Extra High-capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
800-241‐5786
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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