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You are eligible to receive a redemption code for a SMART Notebook Software license if you:
- Purchased a BrightLink Pro projector through an Education Institution in the U.S. and Canada (on going)
- Lost your redemption code that came in the box (on going)
If you already have your redemption code(s) and wish to redeem your copy of Notebook Software, please click here.
If you have purchased a large volume of BrightLink projectors and wish to consolidate all your redemption codes to receive a single SMART Notebook registration key, please e-mail all your redemption codes to SMART Technologies.
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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Other
Select the questions to view the answers
- Which USB extension cables can I use with my product?
- Can I project images from multiple devices at the same time?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- The product's status lights don't flash or turn on. What should I do?
- Can I use SMART Notebook software with my product?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- How do I project an image from my iOS or Android device?
- How do I project the same image on a projection screen and a computer monitor or laptop at the same time?
- Is there a recommended sequence for turning on the projector and connected equipment?
Select the questions to view the answers
Select the questions to view the answers
- Which USB extension cables can I use with my product?
- Can I project images from multiple devices at the same time?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I project the same image on a projection screen and a computer monitor or laptop at the same time?
- How do I connect a monitor to my product so I can view the same image on a monitor and a screen at the same time?
- Will any wireless network adapter work in my product?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- Can I place the projector on a table instead of mounting it on a wall?
- How do I project images from a USB storage device?
- Which type of equipment can I connect directly to my product?
- How do I configure my product for rear and/or ceiling placement?
- How do I connect speakers to the product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I connect my image source to the product?
- How do I set up my projector?
- How do I connect a USB device or camera to the projector?
Select the questions to view the answers
- My image appears shaky when I project from a DVD player connected to the projector's Video (composite) port. What should I do?
- How do I enable Closed Captioning?
- Shooting lines appear between two pens when I use them at the same time. What should I do?
- How can I improve the image quality?
- Part of my image is blurry or out of focus. What should I do?
- I see a color cast over the projected image. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- How do I change the image source?
- How do I adjust the color for multiple projectors that project from the same source?
- How do I project two or four images simultaneously?
- What do the different Color Modes do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- The displayed image is not rectangular. What should I do?
- Nothing projects on the screen. What should I do?
Select the questions to view the answers
- When writing with two pens, the pens skip and break up. What should I do?
- The pen position is not accurate. What should I do?
- Can I replace the tip of the interactive pen?
- Can I use the projector with any standard or interactive whiteboard?
- Can I use the interactive pen or my finger to control the projector's menus and select settings?
- Do the projector's interactive features work with Linux?
- Why do I need to calibrate before I use the interactive pens for the first time?
- How far apart should two pens be when I use them to write?
- Which driver do I need to install on my computer to use the interactive features?
- Can I buy additional interactive pens?
- Do I need to connect a computer or video device to the projector to annotate?
- The time is incorrect in Whiteboard Settings. What should I do?
- The pens are difficult to use with multiple projectors of the same model in the same room. What should I do?
- My finger touch position is not accurate. What should I do?
- I can't use the pen as a mouse to control the computer from the projected screen. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- How do I add templates to use in my projector's Whiteboard mode?
- The finger touch interactivity does not work. What should I do?
- My interactive pen doesn't work, or it's slow or hard to use. What should I do?
- I don't see the Start Inking option in Microsoft Office. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
Select the questions to view the answers
- Can I access the air filter while the projector is mounted on the wall or ceiling?
- When should I recalibrate the projector?
- How do I calibrate my projector?
- When and how should I clean or replace the air filter?
- How should I clean the projector case?
- How should I transport the product?
- How should I clean the lens?
Select the questions to view the answers
Select the questions to view the answers
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- How do I play sound through my product?
- Does my projector support audio over a network connection?
- There is no audio when my product is in standby mode or turned off. What should I do?
- There is no sound. What should I do?
Select the questions to view the answers
- My password doesn't work in the Epson iProjection app or a web browser. What should I do?
- The product won't go into sleep mode. What should I do?
- Can I purchase longer cables from Epson?
- Does my product come with cables to connect to video or audio sources?
- Can I monitor or control my product over a network?
- I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?
- I forgot the projector's password. What should I do?
- How do I set a password on my product?
- Which user-replaceable parts or accessories are available for my product?
Start Here
PDF
This document contains quick setup instructions for this product.
Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
ESC/VP Level 21 RS-232 Control Codes for Business Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Mounting Templates (ELPMB62)
PDF
Contains the templates to use when mounting a projector with the ELPMB62 mount. Be sure to use the mount that is compatible with your projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
Notices and Warranty for U.S. and Canada
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - Easy Interactive Tools v5.00
PDF
This document contains in-depth usage instructions for the software.
Operation Guide - Epson Projector Management v5.20
PDF
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
Operation Guide - Epson iProjection v2.30 (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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