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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I set up my projector?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- Which USB extension cables can I use with my product?
- Can I project images from multiple devices at the same time?
- How do I project an image from my iOS or Android device?
- How do I project the same image on a projection screen and a computer monitor or laptop at the same time?
- Can I use SMART Notebook software with my product?
- The product's status lights don't flash or turn on. What should I do?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
Select the questions to view the answers
Select the questions to view the answers
- Which USB extension cables can I use with my product?
- Can I project images from multiple devices at the same time?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I project the same image on a projection screen and a computer monitor or laptop at the same time?
- How do I connect a monitor to my product so I can view the same image on a monitor and a screen at the same time?
- Can I place the projector on a table instead of mounting it on a wall?
- How do I project images from a USB storage device?
- Which type of equipment can I connect directly to my product?
- How do I configure my product for rear and/or ceiling placement?
- How do I change the image source?
- How do I connect speakers to the product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I project two or four images simultaneously?
- How do I connect my image source to the product?
- How do I set a password on my product?
- Nothing projects on the screen. What should I do?
- How do I set up my projector?
- How do I connect a USB device or camera to the projector?
- How do I project an image from my Chromebook?
- Can I use the Connect to a Network Projector function in Windows 7 to connect to my network projector?
- How do I mount my projector on the wall?
- Can I turn on my product over a network?
- I am unable to change the image source. What should I do?
- How do I connect my projector to a Mac?
Select the questions to view the answers
- The product's status lights don't flash or turn on. What should I do?
- I see the message Not Supported. What should I do?
- The product's light(s) indicate an error. What should I do?
- I see the message No Signal. What should I do?
- I see the message Error occurred in the Easy Interactive Function. What should I do?
Select the questions to view the answers
- My image appears shaky when I project from a DVD player connected to the projector's Video (composite) port. What should I do?
- How can I improve the image quality?
- Part of my image is blurry or out of focus. What should I do?
- I see a color cast over the projected image. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- My product doesn't show as much contrast as the one displayed in the store. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- How do I adjust the color for multiple projectors that project from the same source?
- What do the different Color Modes do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- The displayed image is not rectangular. What should I do?
- The projected image from a 16:9 projector does not fit on a 16:10 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
Select the questions to view the answers
- When writing with two pens, the pens skip and break up. What should I do?
- The pen position is not accurate. What should I do?
- Can I replace the tip of the interactive pen?
- Can I use the projector with any standard or interactive whiteboard?
- Can I use the interactive pen or my finger to control the projector's menus and select settings?
- Do the projector's interactive features work with Linux?
- Why do I need to calibrate before I use the interactive pens for the first time?
- Shooting lines appear between two pens when I use them at the same time. What should I do?
- How far apart should two pens be when I use them to write?
- When should I recalibrate the projector?
- Which driver do I need to install on my computer to use the interactive features?
- Can I buy additional interactive pens?
- Do I need to connect a computer or video device to the projector to annotate?
- How do I calibrate my projector?
- The time is incorrect in Whiteboard Settings. What should I do?
- The pens are difficult to use with multiple projectors of the same model in the same room. What should I do?
- My finger touch position is not accurate. What should I do?
- I can't use the pen as a mouse to control the computer from the projected screen. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- How do I add templates to use in my projector's Whiteboard mode?
- The finger touch interactivity does not work. What should I do?
- My interactive pen doesn't work, or it's slow or hard to use. What should I do?
- I don't see the Start Inking option in Microsoft Office. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- Can I turn off the Pen Hovering feature?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pens?
- Do infrared (IR) devices interfere with the product's interactive pens?
- Are the projector's interactive features supported with a wireless connection?
- How do I hide the projector's built-in toolbar?
- How often do the batteries in the interactive pens need to be charged?
Select the questions to view the answers
- Can I run the USB Display and Easy Interactive Tools software at the same time?
- Can I use SMART Notebook software with my product?
- Which interactive software comes with the projector?
- Is the Easy Interactive Tools software supported in Linux?
- What is Easy Interactive Tools?
- How do I uninstall Easy Interactive Tools?
- What is the Easy Interactive Driver?
- Where can I get the latest software for my projector?
- Which software supports dual pens?
- Can I use interactive software that did not come with my projector?
- Where can I find more information on SMART Notebook software?
- How do I install the USB Display software on my computer?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- How do I uninstall the Easy Interactive Driver on my Mac?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
Select the questions to view the answers
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- How do I play sound through my product?
- Does my projector support audio over a network connection?
- There is no audio when my product is in standby mode or turned off. What should I do?
- There is no sound. What should I do?
- My product makes a hissing sound when I play audio or video from Windows 10 with a network connection. What should I do?
Select the questions to view the answers
- Can I monitor or control my product over a network?
- Will any wireless network adapter work in my product?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- How do I change the product's network name?
- Can I use the product over a remote IP or the Internet to transfer files?
- What security measures does Epson recommend for its network products?
Select the questions to view the answers
- My password doesn't work in the Epson iProjection app or a web browser. What should I do?
- How do I enable Closed Captioning?
- The product won't go into sleep mode. What should I do?
- Can I purchase longer cables from Epson?
- Does my product come with cables to connect to video or audio sources?
- I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?
- I forgot the projector's password. What should I do?
- How should I transport the product?
- Which user-replaceable parts or accessories are available for my product?
- What is the warranty on the interactive pens?
Start Here
PDF
This document contains quick setup instructions for this product.
Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
ESC/VP Level 21 RS-232 Control Codes for Business Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Easy Interactive Tool Tips
PDF
This document contains tips for using Easy Interactive Tools.
Mounting Templates (ELPMB62)
PDF
Contains the templates to use when mounting a projector with the ELPMB62 mount. Be sure to use the mount that is compatible with your projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
Notices and Warranty for U.S. and Canada
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - Easy Interactive Tools v5.00
PDF
This document contains in-depth usage instructions for the software.
Operation Guide - Epson Projector Management v5.20
PDF
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
Operation Guide - Epson iProjection v2.30 (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
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Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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