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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Other
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- How do I set up a wireless connection?
- How do I connect my computer, video equipment, and/or other image source to my product?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- What is Easy Interactive Driver (EID)?
- How do I replace the lamp?
- What type of equipment can I connect to my product?
- There is no sound, or it is not loud enough. What should I do?
- I am having trouble calibrating my system. What should I do?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect my computer, video equipment, and/or other image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can my product be connected to a network?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am having trouble projecting through a USB connection. What should I do?
- Can I use my product on a table instead of mounting it on a wall?
- How do I route cables through the wall mount?
- Which USB extension cables are recommended for use with my BrightLink?
- How do I set up a wireless connection?
- I am unable to connect my Mac to my product. What should I do?
- How do I mount my projector on the wall?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- I am using Cisco VPN AnyConnect for Mac and cannot connect to my product using the EPSON EasyMP Network Projection Software v2.77, what is wrong?
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- The product indicates an error. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- The message Do you want to keep blocking this program? appears when I try to connect using the EasyMP Network Projection software in Windows XP Service Pack 2. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My projected image appears jittery or shaky when viewing video or moving images. What should I do?
- Why does the image have a blue, red, or green cast or haze when I connect my video equipment (DVD player, satellite receiver, etc.) to my product using a component-to-VGA video cable?
- How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- The product and notebook don't display the same image. What should I do?
- Why can't I see my image on the external monitor I connected to my product?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- When I browse through the image files on my USB drive, some of the .jpg files have an icon rather than the thumbnail preview. What should I do?
- How do I set the User's Logo to display when there is no signal?
- The image from the projector is too big for a 16:9 screen. What should I do?
- Images saved on the flash drive are not playing in correct order on the slide show. What is wrong?
- A black box appears where a video should appear when I project from my computer. What should I do?
- My pen is hard to use. What should I do?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- The pen position is not accurate. What should I do?
- Why do I need to calibrate the system before using the pen for the first time?
- I am having trouble calibrating my system. What should I do?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Will my SMART or Promethean pens work with my product?
- How often do the batteries in the pens need to be charged?
- How do I uninstall Easy Interactive Tools (EIT)?
- How do I uninstall Easy Interactive Driver?
- What is Easy Interactive Driver (EID)?
- How do I calibrate my product?
- Can I use other interactive applications besides the ones that came with my product?
- Are the tips of the pen replaceable?
- How can I tell if my pen is not calibrated?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- Can I use my product's interactive features while projecting wirelessly?
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- Can Easy Interactive Tools (EIT2) be used with my product?
- Can I use the pen over the network if the Use Interactive Pen setting is enabled in the EasyMP Network Projection software?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Do infrared (IR) devices interfere with the product's interactive pen?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the projection window?
- Can I access the lamp, air filter, and focus lever if my product is mounted on the wall?
- When should I replace the projection lamp?
- When should I recalibrate my system?
- How do I set a password on my product?
- What are the software requirements for using the EasyMP Monitor software?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- What is the EasyMP Monitor software?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- Which operating systems does USB Display support?
- How can I get help with the RM Easiteach software?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- Is the USB Display feature supported on a Mac?
- Smart Music interactive software will not load when the Easy Interactive Driver is installed. What is wrong?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Where can I get the latest software for my projector?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- There is no sound, or it is not loud enough. What should I do?
- How do I play sound through my product?
- I get feedback noise from a microphone. What should I do?
- Should I use either a dynamic or condenser microphone with my product?
- How do I adjust the microphone volume?
- The microphone I'm using does not work with my product. What should I do?
- Does my product support audio through the network or USB display?
- How do I output audio from my product when it is in standby mode?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- The product's power will not turn on. What should I do?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What is my product's native resolution?
- Can I connect my product to external speakers?
- What are the different Color Modes on the Image menu used for?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- Does my product include any security features?
- Does my product have lens shift?
- What are the packaging dimensions?
- What is the difference between a normal and advanced calibration?
- What is the recommended range for projection distance?
- Does the mounting template show where I should drill the holes to install the mount?
- Does Epson have longer cables available for purchase?
- Can I use a document camera with my product?
- What happens when the aspect ratio is changed?
- Does my product support the ability to receive broadcasted messages over a network (Message Broadcasting)?
- Is my product compatible with the ELPDC06 Document Camera?
- How do I control my product remotely over a network?
- What is the warranty on the interactive pens?
This document Provides detailed instructions on installing the projector using the wall mounting hardware included in the box.
This document provides all the information you need to install the software, use the interactive pens, and solve basic problems.
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document describes Epson's Extra Care Service Program for this product.
This document contains tips for using Easy Interactive Tools software.
This document contains tips for using Easy Interactive Tools.
This document contains tips for using Easy Interactive Tools.
This document contains setup instructions for projecting the BrightLink 455Wi onto a tabletop.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
This document contains information about using EasyMP Network Projection.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides technical specifications for this product.
This guide provides information for selecting a compatible mount.
This document provides tips for using TeamBoard Draw annotation software.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720