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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Setup
- Software
- Sound
- Wireless or Wired Connection
- Other
- The product's light(s) indicate an error. What should I do?
- How do I calibrate my projector?
- How do I set up my projector?
- The finger touch interactivity does not work. What should I do?
- Which user replaceable parts or accessories are available for my product?
- I forgot the projector's password. What should I do?
- How do I replace the lamp?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- Does Epson have longer cables available for purchase?
- Will any wireless network adapter work in my product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I set a password on my product?
- How do I project two images simultaneously?
- How do I connect a USB device or camera to the projector?
- How do I set up my projector?
- Nothing is projected on the screen. What should I do?
- How do I connect speakers to the product?
- How do I connect my image source to the product?
- How do I change the image source?
- Which USB extension cables can I use with my product?
- How do I connect my product over a network with the EasyMP Multi PC Projection software?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and a screen?
- How do I set my product settings for rear and/or ceiling placement?
- How do I project images from a USB device?
- Is there a recommended sequence for turning on the projector and other equipment?
- Can I place the projector on a table instead of mounting it on a wall?
- How do I display the same image on a projection screen and a computer monitor or laptop at the same time?
- How do I mount my projector on the wall?
- How do I connect my projector to a Mac?
- Can I use the Connect to a Network Projector function in Windows 7 or Windows Vista to connect to my network projector?
- Can I attach other USB devices to the port for the wireless LAN module?
- How do I project an image from my Chromebook?
- The displayed image is not rectangular. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- How do I adjust the color for multiple projectors that project from the same source?
- Vertical bands, static, or noise appear in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- What do the different Color Modes do?
- My displayed image appears jittery or shaky when I connect a DVD player to the projector's Video port. What should I do?
- I see a color cast over the projected image. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
- How can I improve the image quality?
- How soon should I see an image after I press the power button?
- The projected image from a 16:10 projector does not fit on a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- I don't see the Start Inking option in my Microsoft Office application. What should I do?
- The finger touch interactivity does not work. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- I am having trouble manually calibrating my system. What should I do?
- The pen position is not accurate. What should I do?
- My interactive pen is hard to use. What should I do?
- When writing with two pens, the pens skip and break up. What should I do?
- The pens are difficult to use or slow to respond when I use them with multiple projectors of the same model in the same room. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- My finger touch position is not accurate. What should I do?
- How do I calibrate my projector?
- Do I need to connect a video or image device to the projector to annotate?
- Do I need to install the Easy Interactive Driver on my computer to use the interactive features?
- How far apart should two pens be when I use them to write?
- Why do I need to calibrate before I use the interactive pens for the first time?
- Do the projector's interactive features work with Linux?
- Can I use the projector with my existing standard or interactive whiteboard?
- Can I buy additional interactive pens?
- Can I replace the tip of the interactive pen?
- Can I use the interactive pen or my finger to control the projector's menus and select settings?
- The interactive pen doesn't work correctly when I use the SMART Notebook software. What should I do?
- Can I use the pen as a mouse to control my computer from the projected screen over a network connection?
- Can I draw seamlessly across and interact with two adjacent images that are projected by two projectors?
- How do I make sure the projection surface is flat enough for finger touch interactivity?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- How do I turn off the projector's built-in toolbar?
- When should I recalibrate the interactive pens?
- Can I turn off the Hovering feature?
- Do infrared (IR) devices interfere with the product's interactive pens?
- Are the projector's interactive features supported with a wireless connection?
- How do I use my projector's touch screen if I set up an extended desktop on my Chromebook?
- How do I reset the lamp timer?
- How do I replace the lamp?
- How do I clean the projection window?
- How should I clean the projector case?
- When and how should I clean or replace the air filter?
- How do I clean the obstacle sensor?
- When should I recalibrate my system?
- Can I access the lamp and air filter while the projector is mounted on the wall or ceiling?
- The remote control doesn't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through a slideshow presentation?
- How do I obtain a replacement remote control?
- The product's buttons don't work. What should I do?
- How do I enter an IP address with the numeric key pad on the remote control?
- Is the Easy Interactive Tools software supported in Linux?
- Can I access my product from different operating systems on the same network?
- Can I monitor or control my product from Windows Explorer on a Windows computer?
- Can I run the USB Display and Easy Interactive Tools software at the same time?
- Which interactive software comes with the projector?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Which software supports dual pens?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is the Easy Interactive Driver?
- Where can I get the latest software for my projector?
- How do I uninstall the Easy Interactive Driver on my Mac?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- How do I install the USB Display software on my computer?
- Where can I find more information on SMART Notebook software?
- How do I uninstall Easy Interactive Tools?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- There is no sound. What should I do?
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- There is no audio when my product is in standby mode or off and the A/V Output setting is enabled. What should I do?
- How do I play sound through my product?
- Does my projector support audio over a network connection?
- I forgot the projector's password. What should I do?
- How should I transport the product?
- Which user replaceable parts or accessories are available for my product?
- Does Epson have longer cables available for purchase?
- The product won't go into sleep mode. What should I do?
- What is the warranty on the interactive pens?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
DuoLink Installation/Image Size Calculator ZIP
This Zip file contains a Microsoft Excel formatted file used to calculate the screen size for multi-projection installations.
Note: This calculator is a convenient tool for estimation only and is not intended to provide exact measurements.
This guide explains how to set up your computer and two BrightLink projectors to use DuoLink.
DuoLink is a BrightLink feature that lets you draw seamlessly across the projected images of two adjacent projectors.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains tips for using Easy Interactive Tools.
Display wirelessly to Epson Projectors with Epson iProjection
This guide describes how to mount the Touch Unit and Control Pad for use with your Epson projector.
This document will assist you with installation using the Ultra-Short Throw Wall Mount (ELPMB46).
Contains the templates to use when mounting a projector with either the ELPMB46 or ELPMB53 mounts. Be sure to use the mount that is compatible with your projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains in-depth usage instructions for the software.
This document contains an overview of using the EasyMP Multi PC Projection utility.
This document contains information about Setting up and using EasyMP Network Updater.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This document contains important information for measuring projection surface flatness to ensure optimal touch performance.
This document provides technical specifications for this product.
This guide provides information for selecting a compatible mount.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720