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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Sound
- Other
Select the questions to view the answers
- I'm having trouble with the Android TV settings on my streaming device. Where can I find help information?
- The projector sees the Bluetooth speaker but does not connect to it. What should I do?
- I'm having trouble setting up Netflix or another streaming service with my product. Where can I find help information?
- The remote control doesn't work. What should I do?
- Which user-replaceable parts or accessories are available for my product?
- How should I transport the product?
- The product's light(s) indicate an error. What should I do?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I place the projector on a table instead of mounting it on a wall?
- How do I obtain a replacement remote control?
Select the questions to view the answers
Select the questions to view the answers
- The image appears stretched when I project from my computer. What should I do?
- What do the different Color Modes do?
- Vertical bands, static, or noise appear in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- The displayed image is not rectangular. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I obtain a replacement remote control?
- The product's buttons don't work. What should I do?
- The remote control doesn't work. What should I do?
- I can't access or navigate the Android TV menu after pairing the remote. What should I do?
- One of my Android TV remotes works with my projector, but the other one does not. What should I do?
Select the questions to view the answers
- My product makes a hissing sound when I play audio or video from Windows 10 with a network connection. What should I do?
- There is no sound. What should I do?
- The image and audio do not sync when I connect a Bluetooth audio device to the projector. What should I do?
- The projector sees the Bluetooth speaker but does not connect to it. What should I do?
Select the questions to view the answers
- The product won't go into sleep mode. What should I do?
- I'm having trouble setting up Netflix or another streaming service with my product. Where can I find help information?
- I'm having trouble with the Android TV settings on my streaming device. Where can I find help information?
- How should I transport the product?
- Which user-replaceable parts or accessories are available for my product?
- What security measures does Epson recommend for its network products?
Quick Setup and Warranty for U.S. and Canada
PDF
This document contains quick setup instructions for this product, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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