- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
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- My networked product is displaying an Event ID error code. What should I do?
- Can I connect my product to external speakers?
- There is no sound, or it is not loud enough. What should I do?
- Which cable do I need to connect my computer or video equipment to my product?
- How do I set up a wireless connection?
- I am having trouble projecting through a USB connection. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- What accessories are available for my product?
- Is there a recommended sequence of turning on my product and peripherals?
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- Nothing projects on the screen. What should I do?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my computer, video equipment, and/or other image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- How do I project images from a digital camera or a USB storage device?
- Can I project images from a computer over a USB connection?
- Which cable do I need to connect my computer or video equipment to my product?
- Can I use the USB TypeB port for both the USB Display function and remote mouse operation at the same time?
- I am having trouble projecting through a USB connection. What should I do?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How do I set up a wireless connection?
- I am unable to connect my Mac to my product. What should I do?
- How do I connect my product?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
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- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- The product indicates an error. What should I do?
- The message Do you want to keep blocking this program? appears when I try to connect using the EasyMP Network Projection software in Windows XP Service Pack 2. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
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- Part of my image is blurred or out of focus. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
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How soon should I see an image after I press the
Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- How do I adjust the color for multiple projectors that are projecting from the same source?
- The image from my computer appears stretched when it's projected. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- Images saved on the flash drive are not playing in correct order on the slide show. What is wrong?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- How do I replace the lamp?
- How and when should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the lens?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I clean my product case?
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- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control as a wireless mouse or to navigate through slideshow-style presentations from a computer?
- Can I use the USB Display feature and the remote control as a wireless mouse at the same time?
- I am unable to use the remote control to navigate through presentation slideshows or as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
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- How do I set a password on my product?
- What are the software requirements for using the EasyMP Network Projection software?
- What are the software requirements for using the EasyMP Monitor software?
- What is the EasyMP Monitor software?
- How do I install the USB Display software on my computer?
- When I present with the Epson Network Projection software, my presentation gets interrupted by another user connecting to the product. How can I block the other users from disconnecting my session?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- The power doesn't turn on or the power shuts off unexpectedly. What should I do?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Does my product include any security features?
- Which wireless security modes does my product support?
- How do I use the wireless projection feature?
- I can't connect to a product over a network using EasyMP Network Projection. What should I do?
- My networked product is displaying an Event ID error code. What should I do?
- Is it okay to move my product right after I shut it down?
- Can I attach USB devices to the wireless LAN port other than the optional Epson 802.11g/b/n wireless LAN module?
