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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- When I use my Quick Wireless USB key for an Ad Hoc connection with my Windows 7 laptop, I see the error SSID switching failed. What should I do?
- Can I connect my product to external speakers?
- How do I set up a wireless connection?
- How and when should I clean or replace the air filter?
- The image from my computer appears stretched when it's projected. What should I do?
- There is no sound, or it is not loud enough. What should I do?
- How do I play sound through my product?
- How do I set a password on my product?
- I am having trouble projecting through a USB connection. What should I do?
- My networked product is displaying an Event ID error code. What should I do?
- Nothing projects on the screen. What should I do?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my computer, video equipment, and/or other image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can I connect my product to a network?
- How do I project images from a digital camera or a USB storage device?
- Can I project images from a computer over a USB connection?
- Which cable do I need to connect my computer or video equipment to my product?
- Can I use the USB TypeB port for both the USB Display function and remote mouse operation at the same time?
- I am having trouble projecting through a USB connection. What should I do?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How do I set up a wireless connection?
- I am unable to connect my Mac to my product. What should I do?
- How do I connect my product?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- The product indicates an error. What should I do?
- The message Do you want to keep blocking this program? appears when I try to connect using the EasyMP Network Projection software in Windows XP Service Pack 2. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- How do I adjust the color for multiple projectors that are projecting from the same source?
- The image from my computer appears stretched when it's projected. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- Images saved on the flash drive are not playing in correct order on the slide show. What is wrong?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How do I replace the lamp?
- How and when should I clean or replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the lens?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I clean my product case?
- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control as a wireless mouse or to navigate through slideshow-style presentations from a computer?
- Can I use the USB Display feature and the remote control as a wireless mouse at the same time?
- I am unable to use the remote control to navigate through presentation slideshows or as a wireless mouse. What should I do?
- How do I obtain a replacement remote control?
- How do I set a password on my product?
- What are the software requirements for using the EasyMP Network Projection software?
- What are the software requirements for using the EasyMP Monitor software?
- What is the EasyMP Monitor software?
- How do I install the USB Display software on my computer?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
- The power doesn't turn on or the power shuts off unexpectedly. What should I do?
- I entered the wrong password three times and now my product's operation is locked. What should I do?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Does my product include any security features?
- Which wireless security modes does my product support?
- How do I use the wireless projection feature?
- I can't connect to a product over a network using EasyMP Network Projection. What should I do?
- When I use my Quick Wireless USB key for an Ad Hoc connection with my Windows 7 laptop, I see the error SSID switching failed. What should I do?
- My networked product is displaying an Event ID error code. What should I do?
- Can I project an image from one computer to multiple products using the Multi-Screen Display and Windows 7?
- Is it okay to move my product right after I shut it down?
- Can I attach USB devices to the wireless LAN port other than the optional Epson 802.11g/b/n wireless LAN module?
This document will assist you with product installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information on how to use the Message Broadcasting plug-in with the EMP Monitor.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains an overview and basic and in-depth usage instructions for EasyMP Network Projection.
Display wirelessly to Epson Projectors with Epson iProjection
This document will assist you with installation of the optional Universal Mount Assembly (ELPMBUNI)
This document contains information about using EasyMP Network Projection
This document contains an overview and basic and in-depth usage instructions for EasyMP Slide Converter.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document describes Epson's limited warranty for this product.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
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Mail :
3131 Katella Ave.
Los Alamitos, CA 90720