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- Top FAQs
- 3D Projection
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Software or Setup
- Sound
- Specifications
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Which user replaceable parts or accessories are available for my product?
- When and how should I clean or replace the air filter?
- I am using an optional short throw lens and the image is out of focus. What should I do?
- Nothing projects on the screen. What should I do?
- What do the different Color Modes do?
- How do I set a password on my product?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How do I connect speakers to the product?
- How should I transport the product?
- How should I clean the projector case?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- How do I configure my product for rear and/or ceiling placement?
- Is there a recommended sequence for turning on the projector and connected equipment?
- Can I attach other USB devices to the port for the wireless LAN module?
- How do I set a password on my product?
- How do I connect speakers to the product?
- Nothing projects on the screen. What should I do?
- How do I project two images simultaneously?
- How do I change the image source?
- How do I connect my image source to the product?
- How do I connect my projector to a Mac?
- How do I project an image from my Chromebook?
- How do I set up my projector?
- Can I project images from multiple devices at the same time?
- Can I place the projector on a table instead of mounting it on a wall?
- Can I use a USB connection to project from my computer?
- How do I project an image from my Chromebook?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
Select the questions to view the answers
- I see the message Not Supported. What should I do?
- I see the message No Signal. What should I do?
- The product's light(s) indicate an error. What should I do?
- I installed an optional lens and now the lights on my projector indicate a lens shift error. What should I do?
- The product's status lights don't flash or turn on. What should I do?
Select the questions to view the answers
- How can I improve the image quality?
- I see a color cast over the projected image. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I am using an optional short throw lens and the image is out of focus. What should I do?
- The displayed image is not rectangular. What should I do?
- What do the different Color Modes do?
- Part of my image is blurry or out of focus. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- How do I adjust the color for multiple projectors that project from the same source?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- A black box appears where a video should appear when I project from my computer. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays my Extended Desktop instead of mirroring the screen when I use Epson iProjection to project from my Mac (macOS 10.15.x or 11.x). What should I do?
- How do I log in to the Creston Connected web page?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Which optional lenses are available for my product?
- The product won't go into sleep mode. What should I do?
- How should I transport the product?
- I forgot the projector's password. What should I do?
- Which user replaceable parts or accessories are available for my product?
- My password doesn't work in the Epson iProjection app or a web browser. What should I do?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- What security measures does Epson recommend for its network products?
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Art-Net Commands
PDF
ESC/VP Level 21 RS-232 Control Codes for Business Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - EasyMP Network Updater v1.24
PDF
This document contains information about Setting up and using EasyMP Network Updater.
Operation Guide - Epson Projector Management v5.40
PDF
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
Operation Guide - Epson Projector Professional Tool v1.40
PDF
This document contains an overview, and usage instructions for the Epson Projector Professional Tool software.
Operation Guide - Epson iProjection v3.00 (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Quick Reference Guide
PDF
This document provides quick reference for common uses of your product.
User's Guide - HDBaseT Transmitter (ELPHD01/V12H547020)
PDF
This document will assist you with using the optional HDBaseT Transmitter (ELPHD01/V12H547020)
Warranty Statement
PDF
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720