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- Top FAQs
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- How many documents can I load in the product's input tray?
- How do I scan with Document Capture Pro or Document Capture?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- How should I clean the inside of my product?
- How do I load plastic cards in the input tray?
- How do I scan using my product's control panel?
- How do I uninstall the product software?
- How do I scan thick or special paper?
- The product is not converting characters to editable text (OCR). What should I do?
- How do I change the Power Off and Sleep Timer settings?
- I see lines through all my scanned images. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Scanning is slow. What should I do?
- How do I scan thick or special paper?
- How do I scan using my product's control panel?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan a document so I can edit the text in word processing software?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I uninstall the product software?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- How do I change the Power Off and Sleep Timer settings?
- How do I use my product's control panel to automatically send an email of a scanned item?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Which software is available for my product?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- What is a job in Document Capture Pro or Document Capture?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- Does Epson make drivers for Linux?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- Which user replaceable parts or accessories are available for my product?
- When should I use the optional carrier sheet?
- Does my product have a security slot?
- Does Epson have a program where I can donate my working electronic equipment?
- The product does not turn off. What should I do?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4300
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720