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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Which software is included with my product?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How often should I replace the roller assembly kit?
- Can I use an iOS device to scan?
- A black rectangle appears next to the business card I scanned. What should I do?
- How do I load a legal-size document?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- Can I use an Android device to scan?
- I see the message You cannot send the email. Confirm the settings. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message You cannot send the email. Confirm the settings. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- My computer does not recognize the product when I use a USB connection. What should I do?
- Which software is included with my product?
- How many custom paper sizes can I create in Epson Scan 2?
- Who do I contact for software support?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Unix or Linux?
Select the questions to view the answers
Select the questions to view the answers
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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