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- Top FAQs
- Connection or Setup
- Image Quality or Appearance
- Scan
- Software or Setup
- Specifications
- Other
- When I scan film using the film holder, my images appear soft or blurry. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- Which software comes with my product?
- What is the maximum document length I can scan with my product?
- How do I scan a thick document or document too large for the scan bed?
- My product doesn't detect my photos placed on the scanner glass when I use the start button on the control panel. What should I do?
- I was able to scan before, but now my system doesn't recognize the scanner. What should I do?
- What type of cable do I use to connect the product to my computer?
- Scanning is slow. What should I do?
- My computer doesn't recognize the product. What should I do?
- Scanning is slow. What should I do?
- How do I scan a thick document or document too large for the scan bed?
- Only part of my document scans. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- My product doesn't detect my photos placed on the scanner glass when I use the start button on the control panel. What should I do?
- Will the product automatically scan double-sided documents?
- I was able to scan before, but now my system doesn't recognize the scanner. What should I do?
- Who do I contact for support on the software that came with my product?
- Which software comes with my product?
- My computer doesn't recognize the product. What should I do?
- How many custom paper size settings can I create in Epson Scan?
- Who do I contact for software support?
- Can I turn off the product while the computer is still on?
- The product does not turn on. What should I do?
- Can I purchase a film holder for medium-format, cardboard-mounted film slides?
- Is an optional feeder available for my product so I can scan photos in batches?
- Does Epson have a program where I can donate my working electronic equipment?
- The product does not turn off. What should I do?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4382
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Mail :
3131 Katella Ave.
Los Alamitos, CA 90720