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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- I cleaned the print head three times, but my printout still has white or dark lines running through it. What should I do?
- My printout has incorrect colors. What should I do?
- How do I scan using my product's control panel?
- My printout has lines running through it. What should I do?
- How do I refill the ink tanks?
- How should I load envelopes?
- How do I print from a USB flash drive or external device?
- How do I replace the maintenance box?
- I'm having paper feed problems. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
Select the questions to view the answers
Select the questions to view the answers
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using the product's control panel?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- It takes a long time to copy a document. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to cancel a print job from my product's control panel. What should I do?
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. on my computer. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- How do I confirm my fax was sent?
- How do I create a header for my faxes?
- How do I send a fax using the Fax Utility on my Mac?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How do I send a fax from the product control panel?
- Can I use a pre-paid calling card to send a fax?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- I can send a fax but can't receive one. What should I do?
- How do I change the baud rate or fax speed on my product?
- How do I save faxes to my Windows computer instead of printing them?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- Will I lose faxes stored in the fax memory if the product is turned off?
- How do I save faxes to my Mac instead of printing them?
- How do I clear the fax header on the product?
- How do I add a pause when I enter a fax number on my product's control panel?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
Select the questions to view the answers
Select the questions to view the answers
- Are there any safety precautions I should take when handling the ink?
- I cleaned the print head three times, but my printout still has white or dark lines running through it. What should I do?
- How do I know when an ink tank needs to be refilled?
- Which Epson ink bottles should I use with this product?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- How do I reset the ink levels for my product?
- I spilled ink. What should I do?
- I broke or lost an ink tank cap. What should I do?
- Should I include the ink bottles if I need to return my product to Epson?
- I filled an ink tank with the wrong ink color. What should I do?
Select the questions to view the answers
- How do I print from a USB flash drive or external device?
- Can I just pull the memory card out of the product when I'm finished printing?
- Which memory cards are compatible with my product?
- How do I transfer photos from a memory card to my computer?
- What is the largest supported memory card for my product?
Select the questions to view the answers
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- How do I select the paper source in Windows?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- Can the product print on CDs and DVDs?
- How should I preserve my pictures?
Select the questions to view the answers
Select the questions to view the answers
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My image is blurry. What should I do?
- My printout has incorrect colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has incorrect margins. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text I print from software in Windows?
Select the questions to view the answers
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan 2 and save them as a PDF. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I am unable to scan multiple images at once. What should I do?
- Where do I place a legal-size document on my product to scan it?
- How do I scan a document so I can edit the text in a word processing program?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
- How do I change the Power Off Timer setting?
- How do I change the Sleep Timer setting?
- How do I set up my product with a WPS-enabled router or access point?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or OS X?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) is gray or not available. What should I do?
- Can I select a print resolution by indicating a specific DPI (dots per inch) setting?
- Who do I contact for support on the software that came with my product?
- How do I install the software for my product if I don't have the CD?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How can I get a replacement CD for my product?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Unix or Linux?
- Who do I contact for software support?
Select the questions to view the answers
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- Where can I find the IP address of my router?
- How do I find my SSID and network password?
- What security measures does Epson recommend for its network products?
- How do I add my product as an IP printer on my Mac?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
Select the questions to view the answers
- How should I transport or store my product?
- How do I determine the number of pages the product has printed?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Can I get a printed copy of the User's Guide?
For step-by-step guided assistance, please select a link below.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Improving Print Quality
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This Spanish document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Administrator's Guide
HTML
PDF
This manual is intended for system administrators to manage the office network .
FAX Utility 2.0 for Windows
PDF
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
Quick Guide and Warranty
PDF
This document provides quick reference for common uses of your product.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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