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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I connect my product with a Wi-Fi Direct connection?
- What do my product's lights indicate?
- My printout has lines running through it. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- My product is printing blank pages. What should I do?
- How do I enable double-sided printing for my product in Windows?
- Can I set up my product for both a USB and network connection?
- How do I add my product as an IP printer on my Mac?
- How do I find my SSID and network password?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
Select the questions to view the answers
Select the questions to view the answers
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I make multiple copies using the product's control panel?
- How do I set up my product for the fastest printing?
- My copies have incorrect or faint colors. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- It takes a long time to copy a document. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
Select the questions to view the answers
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My product is printing blank pages. What should I do?
- The photos I print on glossy photo paper smear after they are printed. What should I do?
Select the questions to view the answers
- Can I scan from the product's control panel to my computer?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I scan to a SharePoint server or cloud service?
- How do I scan a document with Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- I can't start Epson Scan 2. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I am unable to scan multiple images at once. What should I do?
Select the questions to view the answers
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- Where can I find the IP address of my router?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
- How do I obtain the latest product software for Windows or my Mac?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How do I uninstall the Epson printer and scanning software in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer settings?
- How do I enable double-sided printing for my product in Windows?
- The option for 2-Sided Printing (Windows only) is gray or not available. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I fill the ink tanks for the first time?
Select the questions to view the answers
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- [Archive]Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
Select the questions to view the answers
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- Does Epson have a program where I can donate my working electronic equipment?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- What security measures does Epson recommend for its network products?
- How should I transport or store my product?
- How do I determine the number of pages that have fed through the product?
- What do my product's lights indicate?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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