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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I check my product’s network status?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- How do I install the software for my product if I don't have the CD?
- What is Epson Connect?
- Does the type of paper I use make a difference?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I create a custom paper size for my product in Windows?
- Should I include the ink bottle if I need to return my product to Epson?
- How do I connect my product to my wireless network using the product's control panel?
Select the questions to view the answers
- What is Epson Connect?
- Where can I find information on using my Epson product with Google Cloud Print?
- Where can I find information on using my Epson product with Apple AirPrint?
- Can I use voice-activated printing with my Epson product?
- Can I print from an Amazon Fire tablet or phone to my Epson product?
Select the questions to view the answers
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing or scanning is slow over my wireless connection. What should I do?
- It takes a long time to copy a document. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- How do I print labels in Microsoft Office?
- It takes a long time to cancel a print job from my product's control panel. What should I do?
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- Should I include the ink bottle if I need to return my product to Epson?
- I broke or lost the ink tank cap. What should I do?
- How do I reset the ink level for my product?
- How do I refill the ink tank?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- Which Epson ink bottle should I use with this product?
- Are there any safety precautions I should take when handling the ink?
- How do I know when an ink tank needs to be refilled?
- I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?
- I spilled ink. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- Does the type of paper I use make a difference?
- I'm having paper feed problems. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- My product is printing blank pages. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains incorrect characters. What should I do?
- How do I change the font size of text I print from software in Windows?
- Web pages don't print the way they appear on my monitor. What should I do?
Select the questions to view the answers
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
Select the questions to view the answers
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I install the software for my product if I don't have the CD?
- How do I get a replacement CD for my product?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I change the Power Off and Sleep Timer settings?
- How do I restore my product's default settings?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Unix or Linux?
- Who do I contact for software support?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
Select the questions to view the answers
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a Wi-Fi connection to a wired network connection?
- Where can I find the IP address of my router?
- How do I find my SSID and network password?
- What security measures does Epson recommend for its network products?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
Select the questions to view the answers
- How do I determine the number of pages the product has printed?
- How do I determine the number of pages that have fed through the product?
- How should I transport or store my product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I get a printed copy of the User's Guide?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide - Epson ScanSmart
HTML
PDF
This document contains information about using Epson ScanSmart software.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty for U.S. and Canada.
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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