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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Other
- I am unable to scan from my computer. What should I do?
- Network setup failed. What should I do?
- How do I change the ink cartridges?
- I see the message Printer is Offline. What should I do?
- The product's WiFi light is on but I cannot print. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- Which ink cartridges should I use with my product?
- I'm having paper feed problems. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I set up my product for the fastest printing?
- Can I print on transparencies?
- How do I print double-sided?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I restore the colors in faded photos?
- How do I copy a legal-sized document using the Auto Document Feeder?
- How do I copy a document or photo using my product's control panel?
- Printing is slow or the print is cut off when I print with a wireless connection. What should I do?
- The product's WiFi light is on but I cannot print. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Cannot connect to Internet in Windows 8.1 after I select Driver Update in my product software. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can I create a speed dial or group dial list for my fax numbers?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I create a header for my faxes?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- How do I use an answering machine with my fax?
- Can I use a pre-paid calling card to send a fax?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I change the baud rate on my fax?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I confirm my fax was sent?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- How do I add a delay when I fax to an International number?
- How do I restore my original fax settings?
- How do I clear the fax header on my product?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax?
- How do I create a speed dial list for my fax numbers?
- I can send a fax but can't receive one. What should I do?
- What is the difference between Auto and manual answer?
- I can receive faxes but not send them. What should I do?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with my product?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- How do I change the ink cartridges?
- How long should an ink cartridge remain in my product if it's not used often?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How can I prevent my product from feeding multiple pages at the same time?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- What kind of paper gives the best results for high quality printing?
- How do I know which paper or media type to select in my product's driver?
- Can I use sheet labels with my product?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
- Can the product print on CDs and DVDs?
- The quality of my printed output is unacceptable. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- The printout is grainy. What should I do?
- The image look inverted, as if viewed in a mirror. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I am unable to scan from my computer. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- What is the maximum number of pages that I can scan into one PDF file?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
- How do I scan a photo without scanning the entire scanner glass?
- I cancelled the software installation before it was complete. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I turn off Epson Status Monitor in Windows?
- How do I turn off the beeping sound on my product?
- Epson Print CD quits unexpectedly when printing from my Mac. What should I do?
- Network setup failed. What should I do?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- Does my product support Epson Connect?
- Can I use the Epson iPrint app with my iOS device?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my Android device?
- I can't scan multiple document pages into a single PDF. What should I do?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- What does a flashing Auto Answer light mean?
- What appears as the default screen on my product's LCD panel?
- I cannot find the scanner or start Epson Scan. What should I do?
- The product does not appear in the Add Printer window (OS X). What should I do?
- I cannot print over the network. What should I do?
- The product cannot find or connect to the wireless router or access point. What should I do?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4382
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Mail :
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Los Alamitos, CA 90720