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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I see a Job Status error code on my product. What does it indicate?
- Nothing prints when I use the PostScript printer software. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- What is Epson Connect?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How should I load envelopes?
- How do I set up my product for the fastest printing?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing is slow over my wireless connection. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Which ink cartridges should I use with this product?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I replace the ink cartridges?
- Can my product still print if an ink cartridge is expended or not installed?
- Why is Epson shipping initial ink cartridges with my product?
- What is my product doing after I install a new ink cartridge?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How do I know when an ink cartridge needs to be replaced?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- Can the product print on CDs and DVDs?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I uninstall the Epson product software?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I install the Epson Universal Print Driver (PCL) in Windows?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I add a network product if the Epson Universal Print Driver is already installed in Windows?
- How do I restore my product's default settings?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I manually assign a static IP address to my product?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I check my product's status on the network?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- How do I determine the number of pages the product has printed?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
If you purchased your product on or after October 1, 2019, your warranty has been updated. For details, click here.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
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Part Number: T912XL120
Black - High-capacity | PDF -
Part Number: T912XXL120
Black - Extra High-capacity | PDF -
Part Number: T912XXL220
Cyan - Extra High-capacity | PDF -
Part Number: T912XXL420
Yellow - Extra High-capacity | PDF -
Part Number: T912XL320
Magenta - High-capacity | PDF -
Part Number: T912XL420
Yellow - High-capacity | PDF -
Part Number: T912XXL320
Magenta - Extra High-capacity | PDF -
Part Number: T912220
Cyan - Standard-capacity | PDF -
Part Number: T912XL220
Cyan - High-capacity | PDF -
Part Number: T912420
Yellow - Standard-capacity | PDF -
Part Number: T912320
Magenta - Standard-capacity | PDF -
Part Number: T912120
Black - Standard-capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
800-241‐5786
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Mail :
3131 Katella Ave.
Los Alamitos, CA 90720