- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
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- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- How do I connect my image source to my product?
- What accessories are available for my product?
- Which USB extension cables are recommended for use with my BrightLink?
- When should I replace the projection lamp?
- Part of my image is blurred or out of focus. What should I do?
- There is no sound. What should I do?
- The pen position is not accurate. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
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- Nothing projects on the screen. What should I do?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can my product be connected to a network?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am having trouble projecting through a USB connection. What should I do?
- Can I use my product on a table instead of mounting it on a wall?
- How can I calibrate my product on a Mac?
- Can I use the Connect to a Network Projector function in Windows 7 or Windows Vista to connect my product?
- Which USB extension cables are recommended for use with my BrightLink?
- I cannot get the wireless 802.11a configuration to connect to the wireless network.
- How can I connect my Tablet to my product?
- How do I mount my projector on the wall?
- I'm having difficulty saving a static IP address on my product's Network Configuration screen. What is wrong?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- I am using Cisco VPN AnyConnect for Mac and cannot connect to my product using the EPSON EasyMP Network Projection Software v2.77, what is wrong?
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- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
-
The
power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
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- Part of my image is blurred or out of focus. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Why does the image have a blue, red, or green cast or haze when I connect my video equipment (DVD player, satellite receiver, etc.) to my product using a component-to-VGA video cable?
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How soon should I see an image after I press the Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- The product and notebook don't display the same image. What should I do?
- Why can't I see my image on the external monitor I connected to my product?
- I recently upgraded my Mac computer to OS X 10.6 and now the projected screen image is noticeably darker. What should I do?
- When I browse through the image files on my USB drive, some of the .jpg files have an icon rather than the thumbnail preview. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- Images saved on the flash drive are not playing in correct order on the slide show. What is wrong?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- Why do I need to calibrate my product before using the pen for the first time?
- The pen position is not accurate. What should I do?
- My pen is hard to use. What should I do?
- I am having trouble calibrating my product. What should I do?
- Can I use the BL450wi with my existing interactive white board or do I need to purchase a new board from Epson?
- Will my SMART or Promethean pens work with my product?
- Is the software that comes with other interactive whiteboards compatible with my product?
- How do I uninstall the Easy Interactive Driver?
- What is EID (Easy Interactive Driver)?
- Which operating systems do the Interactive Tools support?
- Which operating systems does the Interactive Pen support?
- How can I download the Easy Interactive Driver and Easy Interactive Tools?
- How do I uninstall the Easy Interactive Tools Software?
- The calibration fails or calibrating dots appear on their own. What should I do?
- Are the tips of the pen replaceable?
- Why does my pen skip when I try to write with it?
- Can I use other interactive applications with BrightLink 450Wi?
- Do Windows and Mac have the same Easy Interactive Tools?
- Do I have to use the Easy Interactive Tools software that came with my product?
- How can I tell if my pen is not calibrated?
- Can I run a wireless connection and use the Interactive Tools?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- What additional features were added to the new version of Easy Interactive Tools?
- What additional features were added to the new version of Easy Interactive Driver?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- Is Easy Interactive Driver supported by OS X v10.6 in 64-bit mode?
- Can Easy Interactive Tools (EIT2) be used with my product?
- Can I use the pen over the network if the Use Interactive Pen setting is enabled in the EasyMP Network Projection software?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
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- When and how should I clean the air filter?
- How do I replace the lamp?
- When and how should I replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the projection window?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the wall mount installed?
- When should I recalibrate my product?
- How often do the batteries need to be charged?
- What is the storage life for an lamp?
Select the questions to view the answers
Select the questions to view the answers
- How do I set a password on my product?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- What is the EasyMP Monitor software?
- I am not receiving mail when a product problem occurs. What should I do?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- Which software comes with my product?
- Can BrightLink be managed on the network with EasyMP Network Projection and EasyMP Monitor software?
- Which operating systems does USB Display support?
- How can I get help with the RM Easiteach software?
- Why is the Movie sending mode grayed out in NS Connect?
- I am unable to change the colors in the CMYK and Grayscale slider tool for Mac. What should I do?
- How do I use the virtual keyboard on my Mac?
- How can I save my drawings and notes on my Mac?
- Is the USB Display feature supported on a Mac?
- When I convert a PowerPoint presentation to a JPG image with my product's PC Free Slideshow feature the slides do not display in the proper order. What should I do?
- I am unable to rename my product in EasyMP Monitor because the field to rename it is grayed out. How do I rename my product?
- Smart Music interactive software will not load when the Easy Interactive Driver is installed. What is wrong?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Is my product accessible from different OS platforms?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
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- There is no sound. What should I do?
- How do I play sound through my product?
- I get feedback noise from a microphone. What should I do?
- The microphone I'm using does not work with my product. What should I do?
- Should I use either a dynamic or condenser microphone with my product?
- How do I adjust the microphone volume?
- Does my product support audio through the network or USB display?
- How do I output audio from my product when it is in standby mode?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- How do I increase the performance of external speakers connected to my product?
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- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What is my product's native resolution?
- What are the different Color Modes on the Image menu used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- Can the BrightLink mount be installed on the ceiling?
- Do the 450W, 450Wi, and PL460 have lens shift?
- What are the packaging dimensions?
- Is the wall plate for the 450W, 450Wi, and 460 the same as the wall plate for the PowerLite 410W mount?
- What is the warranty on the interactive pens?
- Is there security available for the ultra-short throw mounts?
- How do I route the cables through the setting plate?
- What is the recommended range for projection distance?
- Does the mounting template show where I should drill the holes to install the mount?
- What is the difference between a normal and advanced calibration?
- Does Epson have longer cables available for purchase?
- Can I use a document camera with my product?
- Can I use the whiteboard I currently have with the BrightLink 450Wi?
- What is the maximum image size for XGA?
- What is the maximum diagonal image size for WXGA?
- Can I use the Keystone function to adjust the projected image?
- When I use the distance calculator my diagonal screen size changes when I enter the board's thickness. What should I do?
- Does my product support Message Broadcasting?
- What happens when the aspect ratio is changed?
- What is the difference between the wireless module and the Quick Wireless Connection USB key?
- What languages does my BrightLink 450Wi support?
- What is the maximum recommended USB cable length I can use to connect my product?
- When I use my Quick Wireless USB key for an Ad Hoc connection with my Windows 7 laptop, I see the error SSID switching failed. What should I do?
- Is my product compatible with the ELPDC06 Document Camera?
- What is the recommended length for VGA cables?
- Can my product output in high-definition?
- How do I control my product remotely over a network?
