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- Top FAQs
- 3D Projection
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- The product's light(s) indicate an error. What should I do?
- When and how should I clean or replace the air filter?
- There is no sound. What should I do?
- How do I connect directly to a smartphone or tablet?
- Part of my image is blurry or out of focus. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect speakers to the product?
- The image is too dark or light, or the colors are incorrect. What should I do?
- How do I set up the projector to automatically detect and display a 4K HDR signal?
- The remote control doesn't work. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I connect speakers to the product?
- How do I connect directly to a smartphone or tablet?
- Nothing projects on the screen. What should I do?
- How do I change the image source?
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I use a USB connection to project from my computer?
- How do I set up the streaming device included with the product?
- How do I set up the projector to automatically detect and display a 4K HDR signal?
- How do I project an image from my Chromebook?
- Can I project images from multiple devices at the same time?
- How do I set up a wired connection with the product?
- How do I set up a wireless connection with the product?
- Is there a recommended sequence for turning on the projector and connected equipment?
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- Vertical bands, static, or noise appear in the image. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- The displayed image is not rectangular. What should I do?
- What do the different Color Modes do?
- Part of my image is blurry or out of focus. What should I do?
- The Frame Interpolation setting is gray or not available. What should I do?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- The image appears stretched when I project from my computer. What should I do?
- How can I improve the image quality?
- Can I select an image source to automatically display when the product turns on?
- Light appears outside of the Epson SilverFlex screen when I project in a dark room. What should I do?
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Select the questions to view the answers
- The remote control doesn't work. What should I do?
- How do I obtain a replacement remote control?
- The product's buttons don't work. What should I do?
- I can't access or navigate the Android TV menu after pairing the remote. What should I do?
- One of my Android TV remotes works with my projector, but the other one does not. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Which user-replaceable parts or accessories are available for my product?
- How should I transport the product?
- The product won't go into sleep mode. What should I do?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- My password doesn't work when I try to access the projector through a web browser. What should I do?
- What security measures does Epson recommend for its network products?
Quick Setup and Warranty for U.S. and Canada
PDF
This document contains quick setup instructions for the Epson LS500 projector, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Important Note: For instructions on setting up the Epson EpiqVision Ultra LS500 Laser Projection TV package, which includes the Epson ELPSC35 or ELPSC36 projector screen, see the Epson EpiqVision Ultra LS500 Laser Projection TV Installation Guide below instead.
User's Guide
HTML
PDF
This document contains an overview of the Epson LS500 projector, specifications, basic and in-depth usage instructions, and information on using options.
Epson EpiqVision Ultra LS500 Laser Projection TV Installation Guide
PDF
This document contains setup instructions for the Epson EpiqVision Ultra LS500 Laser Projection TV, which is a package that includes the Epson LS500 projector and Epson ELPSC35 or ELPSC36 projector screen. For instructions on setting up the projector by itself, see the Quick Setup instead.
Wall Bracket Guide for ELPSC35 100” Screen
PDF
This document is used to set up the Epson EpiqVision Ultra LS500 Laser Projection TV. See the Epson EpiqVision Ultra LS500 Laser Projection TV Installation Guide for usage instructions
Wall Bracket Guide for ELPSC36 120” Screen
PDF
Use this guide to set up your Epson® EpiqVision Ultra LS500 Laser Projection TV with 120” screen. See the Epson EpiqVision Ultra LS500 Laser Projection TV Installation Guide for instructions.
ELPSC35/ELPSC36 Screen Safety Guide
PDF
This document contains safety instructions for the Epson ELPSC35 and ELPSC36 projector screens, one of which is included with each Epson EpiqVision Ultra LS500 Laser Projection TV package.
ESC/VP Level 21 Command Codes for Home Projectors
HTML
This Zip file contains the Microsoft Excel formatted ESC/VP21 Communication Manual with command codes, which are used to remotely control Epson projectors.
Open Source Software License
PDF
This document contains the Open Source Software License information for the Epson LS500 projector.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720