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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I connect my WPS-enabled wireless router to my product?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- What do my product's lights indicate?
- How should I clean the inside of my product?
- How do I save a scanned image with Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Can I use an iOS device to scan?
- How do I prepare photos for scanning?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan a document so I can edit the text in word processing software?
- I get an error when I use the Share feature in Epson FastFoto. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Unable to receive data or Scanner is already in use or unavailable in Windows when I use Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan thick or special paper?
-
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The scanner doesn't work properly when I press the
scan button. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- How do I save a scanned image with Epson ScanSmart?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- Which software is included with my product?
- My computer doesn't recognize the product. What should I do?
- The handwriting on the back of my photos does not scan with Epson FastFoto. What should I do?
- My photo does not improve after I scan with the Restore Faded Colors feature in Epson FastFoto. What should I do?
- How do I change the Power Off and Sleep Timer settings?
- How do I load a photo with a carrier sheet?
- How do I uninstall the product software?
- Does the product support multiple devices connected to it at the sametime?
- How do I export receipts to QuickBooks Online?
- How do I save receipt data as a TurboTax File?
- How do I select which columns to display when I review receipts in Epson ScanSmart?
- How do I export receipts to Quicken?
- Where do I enter the license key for Epson ScanSmart?
- How do I export bulk images of receipts from ScanSmart?
- How do I import receipt images from a JPEG or PDF file?
- How do I export multiple receipts from Epson ScanSmart?
- How do I export receipts to QuickBooks Desktop in Windows?
- Does my product have a security slot?
- The product does not turn off. What should I do?
- Where can I get more information about my product?
- When do I need to use the carrier sheet to scan?
- Which user replaceable parts or accessories are available for my product?
- How do I load plastic cards in the input tray?
- What do my product's lights indicate?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- How should I transport or store my product?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720
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