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Support
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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- How many documents can I load in the product's input tray?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- What do my product's lights indicate?
- How do I scan thick or special paper?
- Which user replaceable parts or accessories are available for my product?
- Paper jammed in my product. What should I do?
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- How do I change the Power Off and Sleep Timer settings?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- Only part of my document scans. What should I do?
- The product is not converting characters to editable text. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- Scanning is slow. What should I do?
- How do I scan thick or special paper?
- How do I scan using my product's control panel?
- How do I scan a custom size document in Document Capture Pro 2.0?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan to a SharePoint server or cloud service?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan a document so I can edit the text in a word processing program?
- How do I enlarge an image I scanned with Epson Scan 2?
- Nothing happens when I click on the Epson Scan 2 icon on the taskbar in Windows. What should I do?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- I'm unable to send a scan from Document Capture Pro to Google Drive. What should I do?
- Can my product be networked?
- How do I uninstall the product software?
- How do I change the Power Off and Sleep Timer settings?
- My computer doesn't recognize the product. What should I do?
- Which software is included with my product?
- Who do I contact for support on the software that came with my product?
- How do I scan using Document Capture Pro 2.0?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- Which user replaceable parts or accessories are available for my product?
- What do my product's lights indicate?
- The product does not turn on. What should I do?
- Does my product have a security slot?
- When should I use the optional carrier sheet?
- How do I load plastic cards in the input tray?
- How should I transport or store my product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720