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Support
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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Other
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- How do I connect my image source to my product?
- Which USB extension cables are recommended for use with my BrightLink?
- When should I replace the projection lamp?
- What accessories are available for my product?
- Part of my image is blurred or out of focus. What should I do?
- The pen position is not accurate. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- There is no sound. What should I do?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect my image source to my product?
- Can my product do rear projection?
- What type of equipment can I connect to my product?
- Can my product be connected to a network?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- I am having trouble projecting through a USB connection. What should I do?
- Can I use my product on a table instead of mounting it on a wall?
- How can I calibrate my product on a Mac?
- Can I use the Connect to a Network Projector function in Windows 7 or Windows Vista to connect my product?
- Which USB extension cables are recommended for use with my BrightLink?
- I cannot get the wireless 802.11a configuration to connect to the wireless network.
- How can I connect my Tablet to my product?
- How do I mount my projector on the wall?
- I'm having difficulty saving a static IP address on my product's Network Configuration screen. What is wrong?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- I am using Cisco VPN AnyConnect for Mac and cannot connect to my product using the EPSON EasyMP Network Projection Software v2.77, what is wrong?
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
-
The
power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- The product powers on when the lights in the room are turned on. What should I do?
- The EasyMP screen displays the following message: Obtaining an IP address, then displays a 169.254.xxx.xxx IP address when configuring my product wirelessly. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Why does the image have a blue, red, or green cast or haze when I connect my video equipment (DVD player, satellite receiver, etc.) to my product using a component-to-VGA video cable?
-
How soon should I see an image after I press the
Power button?
- How can I improve the image quality?
- How can I adjust the colors?
- How do I select the image source?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- The product and notebook don't display the same image. What should I do?
- Why can't I see my image on the external monitor I connected to my product?
- I recently upgraded my Mac computer to OS X 10.6 and now the projected screen image is noticeably darker. What should I do?
- When I browse through the image files on my USB drive, some of the .jpg files have an icon rather than the thumbnail preview. What should I do?
- The image from the projector is too big for a 16:9 screen. What should I do?
- How do I set the User's Logo to display when there is no signal?
- Images saved on the flash drive are not playing in correct order on the slide show. What is wrong?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Why do I need to calibrate my product before using the pen for the first time?
- The pen position is not accurate. What should I do?
- My pen is hard to use. What should I do?
- I am having trouble calibrating my product. What should I do?
- Can I use the BL450wi with my existing interactive white board or do I need to purchase a new board from Epson?
- Will my SMART or Promethean pens work with my product?
- Is the software that comes with other interactive whiteboards compatible with my product?
- How do I uninstall the Easy Interactive Driver?
- What is EID (Easy Interactive Driver)?
- Which operating systems do the Interactive Tools support?
- Which operating systems does the Interactive Pen support?
- How can I download the Easy Interactive Driver and Easy Interactive Tools?
- How do I uninstall the Easy Interactive Tools Software?
- The calibration fails or calibrating dots appear on their own. What should I do?
- Are the tips of the pen replaceable?
- Why does my pen skip when I try to write with it?
- Can I use other interactive applications with BrightLink 450Wi?
- Do Windows and Mac have the same Easy Interactive Tools?
- Do I have to use the Easy Interactive Tools software that came with my product?
- How can I tell if my pen is not calibrated?
- Can I run a wireless connection and use the Interactive Tools?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- What additional features were added to the new version of Easy Interactive Tools?
- What additional features were added to the new version of Easy Interactive Driver?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- The Easy Interactive Tools and EasyMP Network Projection toolbars do not appear on the projected screen even though I can see them on my laptop screen. What should I do?
- Is Easy Interactive Driver supported by OS X v10.6 in 64-bit mode?
- Can Easy Interactive Tools (EIT2) be used with my product?
- Can I use the pen over the network if the Use Interactive Pen setting is enabled in the EasyMP Network Projection software?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- When and how should I clean the air filter?
- How do I replace the lamp?
- When and how should I replace the air filter?
- How do I reset the lamp timer to zero?
- How do I get a replacement lamp for my product?
- How and when should I clean the projection window?
- When should I replace the projection lamp?
- Can I access the lamp and air filter with the wall mount installed?
- When should I recalibrate my product?
- How often do the batteries need to be charged?
- What is the storage life for an lamp?
- How do I set a password on my product?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- After upgrading EasyMP Monitor on my computer, no projectors appear on the screen when I launch EasyMP Monitor. What should I do?
- What is the EasyMP Monitor software?
- I am not receiving mail when a product problem occurs. What should I do?
- I don't see the Easy Interactive Driver on my computer. What should I do?
- Which software comes with my product?
- Can BrightLink be managed on the network with EasyMP Network Projection and EasyMP Monitor software?
- Which operating systems does USB Display support?
- How can I get help with the RM Easiteach software?
- Why is the Movie sending mode grayed out in NS Connect?
- I am unable to change the colors in the CMYK and Grayscale slider tool for Mac. What should I do?
- How do I use the virtual keyboard on my Mac?
- How can I save my drawings and notes on my Mac?
- Is the USB Display feature supported on a Mac?
- When I convert a PowerPoint presentation to a JPG image with my product's PC Free Slideshow feature the slides do not display in the proper order. What should I do?
- I am unable to rename my product in EasyMP Monitor because the field to rename it is grayed out. How do I rename my product?
- Smart Music interactive software will not load when the Easy Interactive Driver is installed. What is wrong?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- Is my product accessible from different OS platforms?
- If I disconnect the USB cable that's connecting my product to my Mac while using USB Display, the USB Display icon in my Dock disappears and I am unable to close the program. How do I close it?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- There is no sound. What should I do?
- How do I play sound through my product?
- I get feedback noise from a microphone. What should I do?
- The microphone I'm using does not work with my product. What should I do?
- Should I use either a dynamic or condenser microphone with my product?
- How do I adjust the microphone volume?
- Does my product support audio through the network or USB display?
- How do I output audio from my product when it is in standby mode?
- Can I use a microphone from a PA (public address) system with my product?
- Can I use a USB microphone with my product?
- How do I increase the performance of external speakers connected to my product?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- How should I transport my product?
- I forgot my product's password. What should I do?
- What is my product's native resolution?
- What are the different Color Modes on the Image menu used for?
- Can I connect my product to external speakers?
- What accessories are available for my product?
- Does my product offer network monitoring and control capabilities?
- Can I change my product's network name?
- Can the BrightLink mount be installed on the ceiling?
- Do the 450W, 450Wi, and PL460 have lens shift?
- What are the packaging dimensions?
- Is the wall plate for the 450W, 450Wi, and 460 the same as the wall plate for the PowerLite 410W mount?
- What is the warranty on the interactive pens?
- Is there security available for the ultra-short throw mounts?
- How do I route the cables through the setting plate?
- What is the recommended range for projection distance?
- Does the mounting template show where I should drill the holes to install the mount?
- What is the difference between a normal and advanced calibration?
- Does Epson have longer cables available for purchase?
- Can I use a document camera with my product?
- Can I use the whiteboard I currently have with the BrightLink 450Wi?
- What is the maximum image size for XGA?
- What is the maximum diagonal image size for WXGA?
- Can I use the Keystone function to adjust the projected image?
- When I use the distance calculator my diagonal screen size changes when I enter the board's thickness. What should I do?
- Does my product support Message Broadcasting?
- What happens when the aspect ratio is changed?
- What is the difference between the wireless module and the Quick Wireless Connection USB key?
- What languages does my BrightLink 450Wi support?
- What is the maximum recommended USB cable length I can use to connect my product?
- When I use my Quick Wireless USB key for an Ad Hoc connection with my Windows 7 laptop, I see the error SSID switching failed. What should I do?
- Is my product compatible with the ELPDC06 Document Camera?
- What is the recommended length for VGA cables?
- Can my product output in high-definition?
- How do I control my product remotely over a network?
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information on how to use the Message Broadcasting plug-in with the EMP Monitor.
This Bulletin contains information regarding the Current projector models that support EMP Link21L Version 1.20 and the supported drivers.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains tips on using the Easy Interactive Tool software.
This document contains tips for using Easy Interactive Tools.
This document contains tips on using the Easy Interactive Tool software.
This document contains an overview and basic and in-depth usage instructions for EasyMP Network Projection.
This document will assist you with product unpacking, installation and setup.
This document will assist you with product installation and setup.
This document contains the templates to be used when mounting the projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This guide provides information for selecting a compatible mount.
This document provides tips for using TeamBoard Draw annotation software.
This document provides an overview of the interactive toolbar features.
This document lists part numbers and descriptions for user replaceable parts.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
Follow these instructions to install the cable management channels on your wall and place the cables in the channels.
This Welcome Kit contains a collection of BrightLink Projector documentation.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4394
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720