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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I install the software for my product?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- How do I connect my product to my wireless network using my product's control panel?
- I am unable to scan. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- My printout has lines running through it. What should I do?
- How do I change the ink cartridges?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- I see an error code on my product's LCD screen. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Cannot connect to Internet in Windows 8.1 after I select Driver Update in my product software. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Encryption credentials have expired on my Mac. My printout does not print, and the print queue is paused. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I change the ink cartridges?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with my product?
- How long should an ink cartridge remain in my product if it's not used often?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- Can my product still print if an ink cartridge is expended or not installed?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Can the Epson ink cartridges be refilled or can I use third-party ink cartridges without voiding the warranty?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- Can I use sheet labels with my product?
- How do I know which paper or media type to select in my product's driver?
- Can I print on transparencies?
- How should I load envelopes?
- What kind of paper gives the best results for high quality printing?
- Can I use hole-punched paper with my product?
- My printout has lines running through it. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- The printout is grainy. What should I do?
- My printout has incorrect or missing colors. What should I do?
- How do I make a borderless print?
- The image look inverted, as if viewed in a mirror. What should I do?
- The text or photo on my printout is slanted. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- I am unable to scan. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I configure Epson Scan Settings?
- How do I use the control panel buttons to scan?
- Can I scan wirelessly from my product's control panel using one of the Scan to options (Scan to PC, Scan to PDF, Scan to Email) to a OS X 10.6 computer?
- What is the maximum number of pages that I can scan into one PDF file?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- I cancelled the software installation before it was complete, or connected the USB cable before starting the software installation. What should I do?
- I'm having problems installing the software. What should I do?
- How do I install the software for my product?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- Can I use my product on a network?
- Can I disable Sleep Mode for my product?
- How do I set default print settings when I print from Windows or my Mac?
- The settings are grayed out in Epson Scan on my Mac. What should I do?
- How do I change the control panel language?
- How do I upgrade the firmware on my product?
- What information do I need to know before I install my product on my wireless network?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I change the default settings for the Scan to PC feature?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- Does my product support Epson Connect?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- I can't scan multiple document pages into a single PDF. What should I do?
- How can I get a replacement CD for my product?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- How do I connect my product to my wireless network using my product's control panel?
- I cannot print from Windows after I replaced my router. What should I do?
- I cannot print from my Mac after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How should I transport my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about setting up your product on a wireless network.
Please see our step–by–step video for additional wireless setup information, or Search our FAQs for Setup or Error information.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720