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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan a document so I can edit the text in a word processing program?
- What do my product's lights indicate?
- I'm having paper feed problems. What should I do?
- How do I replace the product rollers?
- How do I scan thick or special paper?
- My original jammed in my product. What should I do?
- How many documents can I load in the product's input tray?
- How do I change the Power Off and Sleep Timer settings?
- Which user replaceable parts or accessories are available for my product?
- I see lines through my scanned images. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- The product is not converting characters to editable text. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan thick or special paper?
- Scanning is slow. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I scan to a SharePoint server or cloud service?
- What is the product's scan area?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I change the Power Off and Sleep Timer settings?
- How do I uninstall the product software?
- Who do I contact for support on the software that came with my product?
- My computer doesn't recognize the product. What should I do?
- Which software is included with my product?
- Can my product be networked?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- Does Epson make drivers for Linux?
- How many custom paper sizes can I create in Epson Scan 2?
- Who do I contact for software support?
- How should I transport or store my product?
- What do my product's lights indicate?
- How do I load plastic cards in the input tray?
- Which user replaceable parts or accessories are available for my product?
- Does my product have a security slot?
- The product does not turn on. What should I do?
- When should I use the optional carrier sheet?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- The product does not turn off. What should I do?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4382
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720