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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- I see the message Printer is Offline. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- My printout has incorrect or missing colors. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I print in black/grayscale only?
- How do I connect my product to my wireless network using my product's control panel?
- How do I set or change the time and date?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I restore the colors in faded photos?
- How do I print in black/grayscale only?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print a borderless photo from Windows or my Mac?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Can I print on transparencies?
- How do I use the control panel buttons to copy a document or photo?
- It takes a long time to copy a document. What should I do?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- It takes a long time to cancel a print job when I use my product's Cancel button. What should I do?
- How do I print 2-sided copies using the control panel?
- Can I use Apple AirPrint to print with my product?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
Select the questions to view the answers
- I see a communication error when I try to print with a USB connection. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Installation Failed when I install my product's wireless network software. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- Will I lose faxes stored in the fax memory if my product is turned off?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I send a fax?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- How do I create a header for my faxes?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- I'm having trouble sending or receiving faxes. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I change the baud rate on my fax?
- How do I use an answering machine with my fax?
- When I use the EPSON Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- Can I use a pre-paid calling card to send a fax?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- Can I use the Fax Utility software to send a fax over a wireless network?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- How do I clear the fax header on my product?
- How do I add a delay when I fax to an International number?
- How do I confirm my fax was sent?
- How do I save faxes to my Windows computer instead of printing them?
- I can send a fax but can't receive one. What should I do?
- What is the difference between Auto and manual answer?
- I can receive faxes but not send them. What should I do?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- How do I create a speed dial list for my fax numbers?
- How many pages can be stored in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How long should an ink cartridge remain in my product if it's not used often?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with my product?
- Can my product still print if an ink cartridge is expended or not installed?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- How do I change the ink cartridges?
Select the questions to view the answers
- Can I just pull the memory card out of my product when I'm finished printing?
- Which memory cards are compatible with my product?
- How do I access a memory card inserted in my product over a network connection in OS X 10.6 or later?
- Can I read or write to my memory card when my product display indicates that one or more ink cartridges are expended?
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- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- How should I preserve my pictures?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Can I print on sheet labels?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
Select the questions to view the answers
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout is blurry or smeared. What should I do?
- Web pages don't print the way they are displayed on my monitor. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
Select the questions to view the answers
- How do I decide which resolution to select when scanning from Epson Scan?
- My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?
- How do I use the control panel buttons to scan a photo to my memory card?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I cannot scan from my computer with the Image Capture application. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I cannot scan from my computer with Epson Scan. What should I do?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- How do I use the control panel buttons to scan?
- Can I scan from my product's control panel to my computer over a network connection?
- Can I scan double-sided documents automatically using Epson Scan?
- Can I use Epson Scan with my Mac?
- I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?
- What is the maximum number of pages that I can scan into one PDF file?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
Select the questions to view the answers
- How can I get a replacement CD for my product?
- How do I install the software for my product?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How can I obtain the latest product software for Windows or my Mac?
- How do I know which paper or media type to select in my product's driver?
- How do I set default print settings when I print from Windows or my Mac?
- How do I set up my product for the fastest printing?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I turn off Epson Status Monitor in Windows?
- Who do I contact for support on the software that came with my product?
- Can I use my product on a network?
- Which wireless security modes does my product support?
- What information do I need to know before I install my product on my wireless network?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I connect my product to my wireless network using my product's control panel?
- How do I set up my product to print with a wireless connection without using a router or access point (this is also known as an ad hoc connection)?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- I'm having problems installing the software. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I set or change the time and date?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- How do I change the default settings for the Scan to PC feature?
- Can I use the Epson iPrint app with my Android device?
- Does my product support Epson Connect?
- Can I use the Epson iPrint app with my iOS device?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- How should I transport my product?
- What does a flashing Auto Answer light mean?
- My wireless printer will not wake up when I try to print. I have to turn it off and on again to get it to print. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Can I get a printed copy of the User's Guide?
Start Here
PDF
This document contains quick setup instructions for this product.
User's Guide
HTML
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
User's Guide
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Selecting Wireless Network Settings From the Control Panel
HTML
This document contains information about selecting or changing wireless network settings using your product control panel.
Please see our step–by–step video for additional wireless setup information, or Search our FAQs for Setup or Error information.
FAX Utility 2.0 for Windows
PDF
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
Product Brochure
PDF
This document gives an overview of the product as well as technical specifications, available options and warranty information.
Quick Guide
PDF
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 6 am – 8 pm (PT)
Saturday 7 am – 4 pm (PT)
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